Ghatke D Rakesh Rao

Roles and Responsibilities

• Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
• Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
• Investigated customer reported problems related to software applications and identified solutions to resolve them.
• Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.
• Performed quality assurance tests on newly developed or modified software applications prior to release.
• Resolved escalated tickets related to application support within agreed upon SLAs.
• Deployed patches or updates for existing applications following change management guidelines.
• Identified trends or patterns from customer feedback data that could be used for future product enhancements.
• Conducted root cause analysis to identify basis of application problem.
• Collaborated with internal teams to resolve customer issues and support customer service goals.
• Engaged in continuous learning to stay updated with new technologies and programming techniques.
• Provided technical support and training to users and internal teams.
• Optimized applications for maximum speed and scalability.

Roles and Responsibilities

• Investigated customer reported problems related to software applications and identified solutions to resolve them.
• Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
• Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
• Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
• Evaluated existing systems for optimization opportunities and proposed changes based on best practices.
• Maintained knowledge base articles regarding common issues encountered when using supported applications.
• Resolved escalated tickets related to application support within agreed upon SLAs.
• Collaborated with internal teams to resolve customer issues and support customer service goals.
• Configured databases and performed data migration tasks to support application requirements.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Maintained positive working relationship with fellow staff and management.