Ghayaz Ahamed Khan
Information Systems Engineer
Bengaluru
Summary
Dynamic Information Systems Engineer with a proven track record at Lumen Technologies, excelling in IT asset management and incident management. Expert in Active Directory and patch management, I enhance system performance while fostering teamwork and collaboration. Successfully reduced downtime through proactive maintenance, ensuring optimal operational efficiency and user satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Information Systems Engineer
Lumen Technologies
09.2022 - 04.2025
- Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
- Trained junior engineers on best practices in information systems engineering and provided guidance on complex projects when needed.
- Reduced downtime with proactive maintenance, software patches, and regular system updates.
- Provided end-user support, successfully resolving technical issues in a timely manner through troubleshooting techniques.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
Windows Administrator
Tata Consultancy Services
10.2021 - 05.2022
- Established best practices for Windows server administration, contributing to a more consistent and efficient work environment.
- Conducted regular audits of server hardware components to identify potential replacements or upgrades required for optimal system performance levels.
- Managed virtualization environments using Hyper-V technology, ensuring optimal resource allocation for virtual machines and efficient system performance.
- Enhanced system performance by streamlining Windows server configurations and optimizing resource allocation.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Performed regular health checks on Windows servers, identifying areas of improvement to maintain optimal system stability and uptime metrics consistently.
- Attended meetings to deliver status reports to key stakeholders.
- Contributed to development, administration and testing of disaster recovery plans.
Help Desk Coordinator
Wipro Technologies
08.2018 - 10.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Conducted regular audits of IT systems, identifying vulnerabilities and recommending appropriate security measures.
- Developed training materials and conducted workshops for end-users, increasing their technical proficiency.
- Participated in continuous professional development opportunities to stay at the forefront of help desk best practices.
- Logged support tickets and closed when issues were resolved.
Education
Bachelor of Engineering - Mechanical Engineering
ATME College of Engineering
Mysore, India 04.2001 -
Skills
IT asset management
Incident management
Information security
ITIL framework
Microsoft exchange
Teamwork and collaboration
Patch Management
Microsoft Windows server Management
Active Directory Management
Ticketing Tools
Project management
Cross functional team Management
Certification
ITIL V4
Timeline
ITIL V4
03-2025
Information Systems Engineer
Lumen Technologies
09.2022 - 04.2025
MCSA
06-2022
Windows Administrator
Tata Consultancy Services
10.2021 - 05.2022
Help Desk Coordinator
Wipro Technologies
08.2018 - 10.2021
Bachelor of Engineering - Mechanical Engineering
ATME College of Engineering
04.2001 -