Ghayaz Ahamed Khan
Information Systems Engineer
Bengaluru
Summary
Dynamic Information Systems Engineer with a proven track record at Lumen Technologies, excelling in IT asset management and incident management. Expert in Active Directory and patch management, I enhance system performance while fostering teamwork and collaboration. Successfully reduced downtime through proactive maintenance, ensuring optimal operational efficiency and user satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Information Systems Engineer
Lumen Technologies
09.2022 - 04.2025
- Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
- Trained junior engineers on best practices in information systems engineering and provided guidance on complex projects when needed.
- Reduced downtime with proactive maintenance, software patches, and regular system updates.
- Provided end-user support, successfully resolving technical issues in a timely manner through troubleshooting techniques.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
Windows Administrator
Tata Consultancy Services
10.2021 - 05.2022
- Established best practices for Windows server administration, contributing to a more consistent and efficient work environment.
- Conducted regular audits of server hardware components to identify potential replacements or upgrades required for optimal system performance levels.
- Managed virtualization environments using Hyper-V technology, ensuring optimal resource allocation for virtual machines and efficient system performance.
- Enhanced system performance by streamlining Windows server configurations and optimizing resource allocation.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Performed regular health checks on Windows servers, identifying areas of improvement to maintain optimal system stability and uptime metrics consistently.
- Attended meetings to deliver status reports to key stakeholders.
- Contributed to development, administration and testing of disaster recovery plans.
Help Desk Coordinator
Wipro Technologies
08.2018 - 10.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Conducted regular audits of IT systems, identifying vulnerabilities and recommending appropriate security measures.
- Developed training materials and conducted workshops for end-users, increasing their technical proficiency.
- Participated in continuous professional development opportunities to stay at the forefront of help desk best practices.
- Logged support tickets and closed when issues were resolved.
Education
Bachelor of Engineering - Mechanical Engineering
ATME College of Engineering
Mysore, India 04.2001 -
Skills
IT asset management
Certification
ITIL V4
Timeline
ITIL V4
03-2025
Information Systems Engineer
Lumen Technologies
09.2022 - 04.2025
MCSA
06-2022
Windows Administrator
Tata Consultancy Services
10.2021 - 05.2022
Help Desk Coordinator
Wipro Technologies
08.2018 - 10.2021
Bachelor of Engineering - Mechanical Engineering
ATME College of Engineering
04.2001 -
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