Ghazali Khalid
Business Intelligence Analyst
Noida
Summary
With over 12 years of experience spanning operations management, team leadership, and business intelligence, I have a proven track record of driving operational efficiency, optimizing processes, and enhancing team performance. My career has included leading customer service teams in the UK telecom industry, overseeing US Recruitment operations for Marriott, and managing business intelligence reporting for HR/ Talent acquisition teams. Skilled in team leadership, process improvement, data analysis, and cross-functional collaboration, I am passionate about delivering results and fostering continuous improvement in fast-paced environments.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Business Intelligence Analyst
GEDU Services
Noida
01.2023 - Current
- Enhanced Strategic Decision-Making: Spearheaded the creation of comprehensive business insight reports and dashboards for senior leadership, enabling data-driven decisions on open position tracking and hiring trends
- Operational Efficiency & Team Leadership: Successfully managed a team of 15 recruiters, ensuring precise recruitment data tracking, improving reporting accuracy, and optimizing overall team efficiency
- Improved Hiring Transparency: Compiled weekly global recruitment reports, providing leadership with real-time updates on open roles and successful hires, leading to better workforce planning and alignment
- Process Optimization & Stakeholder Collaboration: Partnered with HR and global stakeholders to streamline onboarding processes, maintain accurate employee records, and enhance Talent Acquisition operations, driving operational excellence across the organization
- Data-Driven Insights & Reporting Excellence: Leveraged Excel, Word, PowerPoint, and Power BI to analyze recruitment data, develop performance reports, and implement continuous improvement initiatives, contributing to higher efficiency and strategic workforce planning
Assistant Operations Manager
TrueBlue Inc.
Gurugram
04.2017 - 12.2022
- As Operations Team Lead at TrueBlue, I successfully managed the recruitment process for Marriott, overseeing both hourly and management positions across the USA
- I played a key role in streamlining workflows, optimizing team performance, and ensuring the accuracy of applicant tracking through the ATS system, driving operational efficiency at every step
- Optimized daily operations by strategically assigning tasks and balancing workloads, ensuring smooth candidate processing and precise tracking within the ATS system
- Conducted in-depth quality audits to identify process gaps, implement corrective actions, and align operations with Business-As-Usual (BAU) standards, resulting in significant process improvements
- Monitored SLAs and KPIs, ensuring the team consistently met performance targets and client requirements within agreed timelines
- Delivered comprehensive weekly, monthly, and annual reports, maintaining a centralized database to provide stakeholders with clear, actionable insights for decision-making
- Mentored and coached team members through regular 1:1 sessions, addressing challenges, offering constructive feedback, and driving continuous performance improvements
- Drove cross-functional collaboration with teams in Admin, IT, Transport, and HR, ensuring operational support and resolving issues quickly to maintain team productivity
- Proactively bridged process gaps, fostering a culture of knowledge-sharing to enhance team efficiency and contribute to overall operational success
- Led a high-performing team of 15 Recruiting Coordinators and Senior Recruiting Coordinators, cultivating a collaborative, accountable, and results-driven team culture
- Collaborated closely with management and other departments to enhance operational workflows, streamline recruitment processes, and ensure optimal resource allocation
Team Coach
FIS
Gurugram
10.2012 - 04.2017
- Enhanced Team Performance: Led and coached a high-performing customer service team of 15 Associates, driving consistent KPI achievement and service excellence
- Optimized Compliance & Quality: Ensured strict adherence to UK telecom regulations, reducing compliance issues and improving audit scores
- Customer Satisfaction & Issue Resolution: Successfully managed escalations, leading to higher resolution rates and improved customer experience
- Training & Development: Designed and implemented targeted coaching programs, resulting in enhanced agent productivity and retention
- Process Improvement: Identified and executed operational enhancements, boosting efficiency in a fast-paced telecom environment
- Cross-Functional Collaboration: Partnered with stakeholders to refine service strategies, aligning with business goals and customer needs
- Participated in cross-functional team-building activities.
Education
Master of Business Administration - MBA - Information Technology
Symbiosis Centre For Distance Learning
Pune 01.2018 - 01.2021
Bachelor of Science - BS - Computer Science
AMARDEEP COLLEGE OF ENGINEERING AND MANAGEMENT
Firozabad 01.2006 - 01.2009
High School -
Central Board of Secondary Education
Firozabad 03.2003 - 03.2004
Skills
Certification
Lean Foundations
Timeline
Business Intelligence Analyst
GEDU Services
01.2023 - Current
Master of Business Administration - MBA - Information Technology
Symbiosis Centre For Distance Learning
01.2018 - 01.2021
Assistant Operations Manager
TrueBlue Inc.
04.2017 - 12.2022
Team Coach
FIS
10.2012 - 04.2017
Bachelor of Science - BS - Computer Science
AMARDEEP COLLEGE OF ENGINEERING AND MANAGEMENT
01.2006 - 01.2009
High School -
Central Board of Secondary Education
03.2003 - 03.2004
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