Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Technical Skills
Timeline
AccountManager
Ghufran Shamim

Ghufran Shamim

Hyderabad

Summary

Dedicated eDiscovery professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Consultant Specialist

HSBC Software Development (I) Ltd.
Hyderabad
09.2008 - Current
  • Processing and providing eDiscovery technical support to internal legal, compliance, Human Resource, Investigators to the use of eDiscovery tools (SourceOne, Clearwell)
  • Establishes and maintains relationships with key tactical leaders and business implementation leads.
  • Establishes IT processes which are consistent with overall organization objectives.
  • Collaboration with Legal, Business Conduct, Human Resource and Global Security on data collection and data analysis to meet eDiscovery or legal inquiry objective.
  • Develop and implement firm-wide electronic discovery best practices, processes and policies.
  • Global eDiscovery SME responsible for all legal technologies (SourceOne and Clearwell) and eDiscovery functions including records retention, legal hold and document reviews.
  • Client facing responsibilities including status reports, conference calls and third party vendor management.
  • Project management of geographically dispersed litigation support/eDiscovery team.

Technical Support Executive

SoftCell Technologies
New Delhi
12.2006 - 09.2008
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Tracked KPIs and created continuous improvement plans.
  • Developed and implemented training initiatives for new hires.
  • Identified key technology defects to streamline problem resolution.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Configured hardware, devices and software to set up work stations for employees.

Senior FMS Engineer

CMS Computers Limited
New Delhi
03.2006 - 12.2006
  • Worked with customers to understand needs and provide excellent service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Delivered services to customer locations within specific timeframes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Executive PG Diploma - Data Science

IIITB
Bengaluru
07.2022

Bachelor of Science - Information Technology

Punjab Technical University
Jalandhar
05.2005

DOEACC "A" Level (PGDCA) - Information Technology

MBit Computraining Pvt. Ltd
New Delhi
03.2004

DOEACC "O" Level - Information Technology

MBit Computraining Pvt. Ltd
New Delhi
03.2002

Skills

  • Electronic Discovery Subject Matter Expert
  • Litigation hold management
  • Process designing and streamlining
  • Legal Compliance Management
  • Product Management
  • Vendor Management
  • Electronic Discovery System Administration
  • Business Analysis
  • Data representation
  • Project Management and Documentation
  • Solution Architect
  • Team Management

Accomplishments

  • Architected and re-engineered existing eDiscovery system (SourceOne) to capture chat messages for the newly introduced Cisco Jabber system through integration with SMARSH Vantage system. This has ensured the record keeping of electronic data and meeting the regulatory and compliance requirement.
  • Re-designed existing eDiscovery tool (SourceOne) to capture the feed from Microsoft Exchange system while transition of email platform from IBM Lotus Domino to Microsoft Exchange.
  • Onboarding of SourceOne system into GiAM tool to automate the leavers and movers process.
  • Introduction of new access model, approval and recertification process to tighten the security by meeting all audit requirements.
  • Migrated the SourceOne data from MiddleEast and Jersey to a centralized location in the United Kingdom as a part of re-consolidation project. This had reduced the operation and administration cost.
  • Architectural change for eDiscovery tool (Veritas eDiscovery platform/Clearwell) from a stand alone environment to a distributed architecture which had helped to maintain the resiliency.

Certification

  • Advanced Solutions of Microsoft Exchange Server 2013 (70-342)
  • Core Solutions of Microsoft Exchange Server 2013 (70-341)
  • IBM Certified 6/6.5 Notes Domino System Administrator Exam 620

Technical Skills

  • eDiscovery Tool: DELL/EMC SourceOne, Clearwell
  • Messaging Platform: IBM Lotus Domino, Microsoft Exchange
  • Database: MySQL, MS SQL
  • Programing Language: Python, R
  • Data Visualization Tool: Tableu, PowerBI
  • Collaboration Tool: Sametime, Jabber, MS Teams, Zoom

Timeline

Senior Consultant Specialist

HSBC Software Development (I) Ltd.
09.2008 - Current

Technical Support Executive

SoftCell Technologies
12.2006 - 09.2008

Senior FMS Engineer

CMS Computers Limited
03.2006 - 12.2006

Executive PG Diploma - Data Science

IIITB

Bachelor of Science - Information Technology

Punjab Technical University

DOEACC "A" Level (PGDCA) - Information Technology

MBit Computraining Pvt. Ltd

DOEACC "O" Level - Information Technology

MBit Computraining Pvt. Ltd
Ghufran Shamim