Dedicated eDiscovery professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Consultant Specialist
HSBC Software Development (I) Ltd.
Hyderabad
09.2008 - Current
Processing and providing eDiscovery technical support to internal legal, compliance, Human Resource, Investigators to the use of eDiscovery tools (SourceOne, Clearwell)
Establishes and maintains relationships with key tactical leaders and business implementation leads.
Establishes IT processes which are consistent with overall organization objectives.
Collaboration with Legal, Business Conduct, Human Resource and Global Security on data collection and data analysis to meet eDiscovery or legal inquiry objective.
Develop and implement firm-wide electronic discovery best practices, processes and policies.
Global eDiscovery SME responsible for all legal technologies (SourceOne and Clearwell) and eDiscovery functions including records retention, legal hold and document reviews.
Client facing responsibilities including status reports, conference calls and third party vendor management.
Project management of geographically dispersed litigation support/eDiscovery team.
Technical Support Executive
SoftCell Technologies
New Delhi
12.2006 - 09.2008
Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Extended analysis to assist technology team efforts to escalate and resolve issues.
Tracked KPIs and created continuous improvement plans.
Developed and implemented training initiatives for new hires.
Identified key technology defects to streamline problem resolution.
Supervised technical support staff service operations and assisted with maintenance advisory.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Configured hardware, devices and software to set up work stations for employees.
Senior FMS Engineer
CMS Computers Limited
New Delhi
03.2006 - 12.2006
Worked with customers to understand needs and provide excellent service.
Exceeded goals through effective task prioritization and great work ethic.
Delivered services to customer locations within specific timeframes.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Architected and re-engineered existing eDiscovery system (SourceOne) to capture chat messages for the newly introduced Cisco Jabber system through integration with SMARSH Vantage system. This has ensured the record keeping of electronic data and meeting the regulatory and compliance requirement.
Re-designed existing eDiscovery tool (SourceOne) to capture the feed from Microsoft Exchange system while transition of email platform from IBM Lotus Domino to Microsoft Exchange.
Onboarding of SourceOne system into GiAM tool to automate the leavers and movers process.
Introduction of new access model, approval and recertification process to tighten the security by meeting all audit requirements.
Migrated the SourceOne data from MiddleEast and Jersey to a centralized location in the United Kingdom as a part of re-consolidation project. This had reduced the operation and administration cost.
Architectural change for eDiscovery tool (Veritas eDiscovery platform/Clearwell) from a stand alone environment to a distributed architecture which had helped to maintain the resiliency.
Certification
Advanced Solutions of Microsoft Exchange Server 2013 (70-342)
Core Solutions of Microsoft Exchange Server 2013 (70-341)
IBM Certified 6/6.5 Notes Domino System Administrator Exam 620
Technical Skills
eDiscovery Tool: DELL/EMC SourceOne, Clearwell
Messaging Platform: IBM Lotus Domino, Microsoft Exchange
Database: MySQL, MS SQL
Programing Language: Python, R
Data Visualization Tool: Tableu, PowerBI
Collaboration Tool: Sametime, Jabber, MS Teams, Zoom
Storage & Data Protection Services at HSBC Software Development (India) Pvt. Ltd.Storage & Data Protection Services at HSBC Software Development (India) Pvt. Ltd.
Consultant Specialist-IT Risk and Control Analyst at HSBC Software Development (India) Pvt LtdConsultant Specialist-IT Risk and Control Analyst at HSBC Software Development (India) Pvt Ltd