Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gia Gonzalez

Carmel

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Lead Receptionist

Massage Heights
Indianapolis
09.2024 - 05.2025
  • Ensured that the reception area was kept clean at all times by performing light cleaning duties such as dusting furniture or vacuuming carpets periodically.
  • Assigned work tasks to subordinate receptionists and monitored their performance.
  • Processed payments from customers utilizing Point of Sale systems.
  • Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
  • Managed petty cash transactions for small purchases made by staff members.
  • Provided assistance to employees regarding general inquiries about company policies and procedures.
  • Monitored office supplies inventory levels and placed orders when necessary.
  • Maintained up-to-date records of all visitors entering the building.
  • Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
  • Handled administrative duties such as filing documents, printing reports, scanning files.
  • Performed data entry tasks into various computer programs accurately and efficiently.
  • Created daily shift schedules for subordinate receptionists based on workload demand.

Lead Barista

Tous Les Jours
Indianapolis
01.2023 - 03.2024
  • Ordered supplies, equipment and ingredients as needed.
  • Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
  • Collaborated with management team to develop new strategies for increasing sales and profits.
  • Conducted weekly meetings with baristas to discuss any concerns or issues they had encountered throughout the week.
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.
  • Provided coaching and feedback to staff members regarding performance expectations.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Ensured that all beverages were prepared according to recipes and presented in an attractive manner.

Sales Associate

Altr'd State
Indianapolis
01.2023 - 01.2024
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Tracked sales performance metrics to identify trends in market place.

Assistant Manager

Kung Fu Tea
Fishers
01.2021 - 01.2023
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Shift Manager

Starbucks
Decatur
01.2020 - 01.2021
  • Monitored inventory levels and placed orders for supplies as needed.
  • Analyzed sales data to identify trends and areas for improvement.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Resolved conflicts between staff members in a professional manner.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Education

BA of Science - Health and Wellness

Purdue University Global
West Lafayette, IN
12-2025

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Strong organization
  • Time management expertise
  • Document preparation
  • Deposit preparation
  • Client relationship building
  • Staff training
  • Expense tracking
  • Schedule management
  • Daily reporting
  • Billing and invoicing
  • Mail handling
  • File management
  • Policy enforcement
  • Typing speed
  • Scheduling
  • Multi-line telephone skills
  • Document control
  • Data entry
  • Technical support
  • Administrative support
  • Organization skills
  • Multitasking and prioritization
  • Expense reporting
  • Database administration
  • Data inputting
  • Money handling
  • Financial literacy
  • Financial record keeping

References

References available upon request.

Timeline

Lead Receptionist

Massage Heights
09.2024 - 05.2025

Sales Associate

Altr'd State
01.2023 - 01.2024

Lead Barista

Tous Les Jours
01.2023 - 03.2024

Assistant Manager

Kung Fu Tea
01.2021 - 01.2023

Shift Manager

Starbucks
01.2020 - 01.2021

BA of Science - Health and Wellness

Purdue University Global

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