Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Giavonni Watford

Indianapolis

Summary

I am a Dynamic professional with a strong background in medical reception, customer service, and team leadership. I'm detail-oriented and known for effective communication, quality assurance, staff development, and being very dependable. I am very open to continuing my education and building off the skills I have been taught.

Overview

9
9
years of professional experience

Work History

Shift Lead Manager

DoorDash
Indianapolis
12.2022 - Current
  • Supervised daily operations and maintained workflow efficiency among team members.
  • Trained new staff on company policies and procedures for optimal performance.
  • Coordinated shift schedules to ensure adequate coverage and timely service delivery.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Conducted quality checks to ensure standards were met in service and product delivery.
  • Create schedules and assign tasks for the day.

Medical Receptionist

PM Enterprise
Indianapolis
08.2021 - 12.2022
  • Scheduled patient appointments using electronic health record systems.
  • Managed patient check-in and check-out processes efficiently.
  • Handled phone inquiries and directed calls to appropriate departments.
  • Collected and verified patient insurance information accurately.
  • Maintained organized patient files and confidential records securely.
  • Assisted medical staff with administrative tasks as needed.
  • Provided excellent customer service to patients and their families.
  • Coordinated communication between patients and healthcare providers effectively.
  • Checked patients in and out for appointments and collected co-payments.

Stocker/Picker

Finish Line
Indianapolis
06.2019 - 04.2021
  • Stocked shelves with merchandise, ensuring proper product placement and visibility.
  • Organized inventory in stockroom for efficient retrieval and restocking processes.
  • Assisted customers in locating products, providing friendly and knowledgeable service.
  • Maintained cleanliness of sales floor, ensuring a pleasant shopping environment.
  • Collaborated with team members to achieve daily stocking goals and tasks.

Bakery Team Lead

Krogers
Indianapolis
03.2016 - 04.2017
  • Supervised daily bakery operations to ensure product quality and freshness.
  • Assisted in inventory management and restocking of baking supplies.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Operated baking equipment and followed safety protocols during food preparation.
  • Trained new staff on bakery procedures and customer service techniques.
  • Prepared a variety of baked goods following recipes and presentation standards.

Education

High School Diploma -

Excel Center Of Meadows
Indianapolis, IN
08-2015

Skills

  • Patient-Care Driven
  • Customer relationship management
  • Workflow supervision
  • Quality assurance
  • Staff training
  • Shift scheduling
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Staff scheduling
  • Punctual and reliable
  • Customer service focus
  • Financial records oversight
  • Staff development
  • Flexible schedule
  • Team building
  • Problem-solving aptitude

Accomplishments

  • Perfect Attendance
  • Great Communication
  • Team Player
  • Outstanding Personality for Patient care

Timeline

Shift Lead Manager

DoorDash
12.2022 - Current

Medical Receptionist

PM Enterprise
08.2021 - 12.2022

Stocker/Picker

Finish Line
06.2019 - 04.2021

Bakery Team Lead

Krogers
03.2016 - 04.2017

High School Diploma -

Excel Center Of Meadows

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Giavonni Watford