Gibin Joseph
Hyderabad,India
Summary
Accomplished data analyst with expertise in Python-based data handling, advanced SQL, and statistical modelling. Proficient in creating insightful visualisations using Power BI and advanced MS Excel. Strong interpersonal skills in intercultural communication and stakeholder management, complemented by a proven ability to solve complex problems and adapt to dynamic environments.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sortation Associate(Fulfillment/Data Focus)
Amazon Logistics
Düsseldorf, Germany
09.2023 - 12.2025
- KPI Optimization: Automated tracking of Key Performance Indicators (KPIs) such as On-Time Delivery (OTD), providing real-time data visualizations to management that improved resource allocation efficiency.
- Root-Cause Analysis: Led data-driven troubleshooting for operational bottlenecks, identifying trends in package damage and implementing corrective actions that significantly improved quality metrics.
- Process Improvement: Utilized analytical techniques to model process flows, identifying and reducing non-value-added time across the fulfillment cycle (3.5% overtime reduced).
- Compliance & Integrity: Managed large operational datasets ensuring 100% adherence to GDPR and safety standards, maintaining high data quality and organizational integrity.
CS Associate
Amazon Logistics (Estore)
Hyderabad, India
10.2018 - 02.2019
- Customer Experience Management: Managed complex customer inquiries and technical support needs, maintaining high satisfaction scores and ensuring a seamless user experience.
- Managed high volume of calls daily, maintaining composure under pressure.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
Education
MSc - Big Data and Business Analytics
FOM University of Economics and Management
Essen, Germany 01.2019 - 01.2022
B.Tech - Mechanical Engineering
Jawaharlal Nehru Technological University (JNTU)
Hyderabad, India 01.2014 - 01.2018
Skills
- Python based data handling
- Advanced SQL,
- Power BI (DAX)
- JasperSoft
- Advanced MS Excel
- Soft Skills: Intercultural Communication, Stakeholder Management, Problem Solving, Adaptability
Certification
- AWS Cloud Support Specialist: Correlation One (Dec 2025)
- Data Analysis with Python: freeCodeCamp Certification (Dec 2021).
LANGUAGES
English: C2 (Fluent/Professional).
German: A2/B1 (Intermediate Proficiency).
Hindi, Telugu, Malayalam: Native/Bilingual.
Affiliations
- Reading Manhua
- Swimming
Timeline
Sortation Associate(Fulfillment/Data Focus)
Amazon Logistics
09.2023 - 12.2025
MSc - Big Data and Business Analytics
FOM University of Economics and Management
01.2019 - 01.2022
CS Associate
Amazon Logistics (Estore)
10.2018 - 02.2019
B.Tech - Mechanical Engineering
Jawaharlal Nehru Technological University (JNTU)
01.2014 - 01.2018