Giftson Joel

Operations Management - Enhanced efficiency and compliance.

Team Leadership - Promoted collaboration and engagement.

Compliance Assurance - Secured licenses and ensured regulatory adherence.

Financial Oversight - Managed budgets and resource allocation.

Recruitment and Contracts - Oversaw recruitment and contract preparation.

Health Camp Coordination - Organized community health camps with NGOs.

Legal Representation - Handled legal documents and case resolutions.

Facility Maintenance - Directed timely maintenance projects.

• Acquired in-depth knowledge and proficiency in various facets of company operations, including NABH standards training, facility management services, and hospital infection control.

• Carefully assessed feedback to pinpoint areas for improvement, providing valuable insights to enhance service quality and customer satisfaction.

• Collaborated to organize fire safety training for new and existing staff, ensuring seamless communication and implementation of safety protocols.

• Managed and archived quality documentation, actively participating in internal audits to uphold organizational standards.

• Collaborated in formulating a 10-year strategic plan for the hospital, aligning objectives with healthcare trends using SWOT and TOWS analysis.

• Served as the primary point of contact for corporate healthcheck programs, ensuring seamless coordination and communication with diverse stakeholders.

• Conducted fire safety audits, implementing measures to enhance hospital preparedness in line with industry standards.

• Designed and executed staff training programs on fire safety and innovative customer retention strategies.

• Ensured NABH standards adherence through comprehensive pharmacy audits, ensuring regulatory compliance.

• Analyzed costing for government insurance schemes, optimizing financial strategies for effective healthcare participation.

• Conceptualized, scripted, directed, and produced an impactful video for Organ Awareness Day, showcasing project management and healthcare communication skills.

• Worked with the senior project manager and supervised the development of a 330 bedded hospital
• Gathered data for the project planning personnel by performing market research and competitor analysis
• Coordinated with contractors to get the services and products delivered on time
• Facilitated the recruitment of doctors and other hospital staff
• Provided training to nursing assistants and oriented them to the hospital system
• Designed Excel applications for monitoring trainee attendance
• Motivated coworkers by encouraging optimism and stimulating team work.

• Inducted patients into the study by providing detailed explanation of the study process and obtaining their audio-video consent
• Managed data of all study patients
• Tasked with sample collection, storage, retrieval and processing
• Performed inventory management by ensuring prompt ordering and stocking of laboratory supplies
• Tested samples using molecular diagnostic techniques such as - DNA extraction, PCR, gel electrophoresis and imaging
• Answered queries from doctors, technicians and other laboratory staff
• Participated in the writing and publishing of an international research paper.

• Conducted haematological and biochemical tests on patient samples using a semi automated analyser
• Prepared patients for clinical examination and procedures through data collection and history taking
• Handled pharmacy billing and cash
• Prepared and submitted monthly reports detailing financial activities
• Disbursed prescription medicines and reiterated the doctor's treatment plan
• Participated in social welfare activities for promotion of individual holistic health and community development
• Aided in the construction and maintenance of the local community health centre.