Gigo George

Cloud Operations Engineer II

Zafin Software Centre of Excellence

06.2022 - Current

Managed Azure cloud infrastructure for a SaaS product, ensuring high availability, scalability, and optimal performance.
Provisioned and maintained Azure subscriptions, deploying IaaS and PaaS solutions aligned with business needs, and automated environment provisioning using Terraform following Infrastructure as Code (IaC) principles.
Deployed and administered containerised environments using AKS and OKD ensuring high availability and seamless workload orchestration.
Built and maintained CI/CD pipelines using Azure DevOps for efficient version control, build, and release automation.
Independently developed and deployed custom tooling for enterprise clients (e.g., Wells Fargo and US Bank), leading to significant cost reductions and improved operational efficiency.
Designed and implemented automation scripts to handle routine operational tasks, significantly decreasing manual workload and error rates.
Led the implementation of a tool for automated management of azure snapshots and disk management
Configured Grafana and Kibana dashboards tailored for L1 and L2 support teams to monitor infrastructure health and application performance effectively.
Performed performance tuning, capacity planning, and hardware upgrades for system optimization.
Successfully conducted a live Production-to-Disaster Recovery (DR) switchover during a major incident ensuring business continuity with minimal downtime and zero data loss.
Acted as a primary point of contact for escalated Azure-related incidents, ensuring timely resolution and root cause analysis.
Managed and optimized Azure resources, including Storage Accounts, Key Vaults, NSGs, VNets, Application Gateways, and Load Balancers, for secure and scalable environments.
Implemented Azure RBAC and IAM policies to enforce least-privilege access across production and staging environments.
Configured and maintained Azure Monitor and Log Analytics for health monitoring, custom log queries, and proactive alerting across critical resources.
Audited and implemented NSG/ASG rules and route tables for zero-trust networking models.
Worked cross-functionally with development, security, and product teams to align infrastructure with application needs.
Conducted periodic cost analysis and rightsizing recommendations to maintain budget adherence and resource efficiency.
Mentored junior team members by providing technical guidance and knowledge-sharing sessions to elevate team performance and skill growth.