Gileemuddin Siddique

Team Management: Supervising and coordinating the activities of store staff, including sales associates, cashiers, and stock clerks.

Inventory Management: Overseeing inventory levels, conducting regular stock checks, and coordinating with purchasing departments to ensure adequate stock levels and minimize stockouts.

Customer Service: Resolving customer complaints and inquiries in a timely and satisfactory manner, and ensuring that all staff members provide excellent customer service.

Sales Targets: Setting sales targets for the store and motivating the team to achieve them through effective sales strategies and performance management.

Sales Reporting: Keeping accurate records of sales activities, including customer interactions, sales leads, and outcomes, and providing regular reports to management on sales performance.

Customer Feedback: Collecting feedback from customers on products, services, and overall satisfaction, and relaying this information to relevant departments for continuous improvement.

Adherence to Sales Targets: Meeting or exceeding sales targets set by the company through effective sales planning, execution, and performance monitoring.

Order Processing: Managing orders from customers, including order entry, verification, and confirmation.

Inventory Management: Keeping track of inventory levels, ensuring availability of products, and informing customers about stock status.

Shipping Coordination: Arranging and coordinating shipments of pharmaceutical products to customers, including ensuring compliance with regulations and timely delivery.

Customer Inquiries: Handling inquiries from customers regarding products, orders, deliveries, and other related matters promptly and courteously.

Issue Resolution: Resolving any issues or concerns raised by customers, such as damaged or missing shipments, billing discrepancies, or product quality concerns.

Compliance: Ensuring compliance with regulations governing the storage, handling, and transportation of pharmaceutical products, including maintaining proper documentation and adherence to quality standards.

Customer Support: Providing assistance and support to customers regarding product information, usage guidelines, and other relevant information.

Feedback Management: Gathering feedback from customers about their experience with the company's services and products, and communicating this feedback to relevant departments for continuous improvement.

Relationship Building: Building and maintaining positive relationships with customers through proactive communication, personalized service, and responsiveness to their needs.

Documentation and Reporting: Maintaining accurate records of customer interactions, orders, and transactions, and generating reports as needed for management review and analysis.

Training and Education: Providing training and education to customers on new products, services, or processes as necessary.

Adherence to Company Policies: Following company policies and procedures related to customer care, including privacy and confidentiality policies, escalation procedures, and service level agreements.

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent, including physicians, nurses, allied health professionals, administrative staff, and other healthcare specialists.

Job Posting and Advertising: Write and post job descriptions on job boards, career websites, and social media platforms, ensuring they effectively communicate job requirements and attract suitable candidates.

Candidate Sourcing: Utilize various sourcing methods such as job boards, professional networks, referrals, and direct outreach to identify and engage potential candidates.

Screening and Qualification: Review resumes, conduct initial phone screenings, and assess candidate qualifications, skills, and experience to determine their suitability for specific roles.

Interview Coordination: Schedule and coordinate interviews between candidates and hiring managers, ensuring all parties are well-prepared and that interviews are conducted efficiently and professionally.

Reference Checking: Conduct reference checks to verify candidate qualifications, employment history, and character, ensuring accuracy and reliability of information provided.

Offer Negotiation: Facilitate salary negotiations, benefits discussions, and offer presentations to candidates, acting as a liaison between candidates and hiring managers to ensure a mutually beneficial agreement.

Onboarding Support: Assist in the onboarding process for newly hired employees, providing necessary information, documentation, and support to ensure a smooth transition into their new roles.

Compliance and Documentation: Ensure compliance with relevant employment laws, regulations, and organizational policies throughout the recruitment process, maintaining accurate records and documentation.

Candidate Relationship Management: Build and maintain positive relationships with candidates, providing regular communication, feedback, and support throughout the recruitment process to enhance candidate experience and promote employer branding.