Gireesh Jaganadhu
Bristol
Summary
Enthusiastic and service-oriented professional with a strong background in aviation hospitality, customer service and front office operations. Adept at creating positive guest experiences, handling high volumes of inquiries and maintaining a professional and welcoming environment. Proven ability to manage administrative tasks, coordinate travel and accommodation and ensure smooth day-to-day operations. Recognized for strong communication skills, attention to detail and the ability to remain calm and effective under pressure. Holds certifications from the Aerospace Aviation Sector Skill Council, Ministry of Tourism Government of India and trained in ground handling standards and hospitality protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE EXECUTIVE
AIR INDIA SATS AIRPORT SERVICES PVT. LTD.
TRIVANDRUM
01.2019 - 01.2025
- Experience working with Altea check-in counters assisting passengers with check-in, boarding procedures, and seat assignments
- Managing document and service control along with overseeing boarding gates
- Well-versed in BMA/BBA, mishandled baggage procedures, and handling AOG flights
- Greeted and assisted passengers in a friendly and professional manner
- Provided accurate and timely information regarding flights, baggage, and airport facilities
- Handled passenger inquiries, complaints, and requests with patience and empathy
- Resolved issues and conflicts in a proactive and efficient manner
- Collaborated with other airport departments to ensure smooth operations and passenger satisfaction
- Maintained accurate records and documentation related to passenger interactions and incidents
- Handled cash transactions and process payments for excess baggage, upgrades, and other services
CUSTOMER SERVICE EXECUTIVE
FLAVOURS RESIDENCY
01.2015 - 01.2016
- Greeted and welcomed guests professionally, ensuring a positive first impression and exceptional front-desk experience.
- Directed visitors to appropriate departments or personnel, maintaining efficient guest flow and minimizing wait times.
- Handled and routed incoming phone calls, emails, and in-person inquiries promptly and accurately.
- Delivered timely and accurate information to clients and internal stakeholders via phone, email, and in person.
- Enforced office security protocols, maintained visitor logs, and issued badges to ensure safety compliance.
- Managed meeting room schedules, coordinated calendars, and arranged internal/external appointments.
Education
BACHELOR OF ARTS (B.A.) - ENGLISH
Mahatma Gandhi University
01.2018
DIPLOMA IN AVIATION HOSPITALITY MANAGEMENT -
Ruby Training Academy
01.2016
Skills
- Customer Service Excellence
- Airline Reservation Systems
- Departure Control Systems
- Front Desk & Reception Management
- Travel & Accommodation Coordination
- Call Handling & Query Resolution
- Calendar & Meeting Scheduling
- Multitasking in Fast-Paced Environments
- Communication & Interpersonal Skills
- Attention to Detail & Accuracy
- Team Collaboration & Coordination
- Conflict Resolution & Complaint Handling
- Office Administration & Record Keeping
- Security Compliance
- Visitor Management
- Adaptability & Professionalism
Certification
- Aerospace Aviation Sector Skill Council Certification (Recognized by NSDC - National Skill Development Corporation)
- National Hospitality Skill Certificate Issued by The Ministry of Tourism, Government of India
- PCI DSS Course for Ground Handlers Conducted by Scoot Airlines (Payment Card Industry Data Security Standard Awareness)
Languages
- English
- Hindi
- Malayalam
- Tamil
References
Mr. Josin J Kudakassery, Officer Security, Scoot Pvt Ltd., Trivandrum, Kerala, +91 9895430500
Personal Information
- Passport Number: C9236784
- Passport Expiry Date: 04/24/35
- Date of Birth: 09/09/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
CUSTOMER SERVICE EXECUTIVE
AIR INDIA SATS AIRPORT SERVICES PVT. LTD.
01.2019 - 01.2025
CUSTOMER SERVICE EXECUTIVE
FLAVOURS RESIDENCY
01.2015 - 01.2016
BACHELOR OF ARTS (B.A.) - ENGLISH
Mahatma Gandhi University
DIPLOMA IN AVIATION HOSPITALITY MANAGEMENT -
Ruby Training Academy
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