Dynamic HR and Operations leader with a proven track record at Vizru Inc, enhancing team performance and driving revenue growth through strategic planning and relationship building. Expert in project management and conflict resolution, I foster high-performing teams that exceed benchmarks while ensuring compliance and operational efficiency.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Director HR and Operations
Vizru Inc
09.2016 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Increased company revenue by streamlining processes and implementing cost-saving measures.
HR Manager
Genius Group Global
02.2016 - 09.2016
Guided leaders and employees on company policies, programs, benefits and salary administration.
Led decision-making and implementation of HR policies, procedures, programs and functions.
Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Enhanced employee retention by implementing effective onboarding and training programs.
Improved workplace culture through the development and implementation of diversity initiatives.
HR Administrator
OEM International Trading LLC
01.2015 - 02.2016
Updated HR database with new employee information, changes in benefits, and other details.
Prepared new hire letters, employee contracts, and corporate policies.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
ssisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
Managed benefits enrollment by answering questions and aiding employees with login details.
Manager HR and Operations
Sesame Technologies Pvt Ltd
08.2010 - 12.2015
Managed and motivated employees to be productive and engaged in work.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Improved marketing to attract new customers and promote business.
Controlled costs to keep business operating within budget and increase profits.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Immigration Executive
Fragomen Immigration Services
10.2008 - 08.2010
onducted regular audits of case files to ensure compliance with all relevant laws and regulations.
Implemented new case management software, improving overall organization and accessibility of client information.
Assisted clients in preparing documentation for visa applications, ensuring accuracy and completeness of submissions.
Provided exceptional customer service to clients throughout the immigration process, addressing concerns promptly and professionally.
Mentored junior staff members, sharing expertise and fostering a supportive work environment.
Sr. Executive Quality
SUTHERLAND GLOBAL SERVICES Pvt. Ltd.
04.2007 - 10.2008
Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
Drove company's expansion into new markets, establishing strong presence and increasing market share.
Secured key talent by refining recruitment strategies, ensuring attraction of high-caliber candidates.
Streamlined operational processes to improve efficiency and reduce costs.
Orchestrated acquisition of competitor, expanding company's market dominance.
Negotiated high-value contracts with new clients, substantially increasing revenue.
Sr. Technical Support Executive
Accenture Services Pvt.Ltd
06.2006 - 02.2007
Improved customer satisfaction by resolving complex technical issues in a timely manner.
Proactively identified potential system vulnerabilities and implemented necessary security measures to ensure data protection.
Reduced ticket backlog through proactive follow-ups and diligent case management, increasing overall team productivity.
Education
MBA - Human Resources Management
Annamalai University
Annamalai University
04.2001 -
Bachelor of Science - Information Technology
Calicut University
Calicut University
04.2001 -
Skills
Problem-solving
Software
MS office
HRIS
AI tools
LMS
Timeline
Director HR and Operations
Vizru Inc
09.2016 - Current
HR Manager
Genius Group Global
02.2016 - 09.2016
HR Administrator
OEM International Trading LLC
01.2015 - 02.2016
Manager HR and Operations
Sesame Technologies Pvt Ltd
08.2010 - 12.2015
Immigration Executive
Fragomen Immigration Services
10.2008 - 08.2010
Sr. Executive Quality
SUTHERLAND GLOBAL SERVICES Pvt. Ltd.
04.2007 - 10.2008
Sr. Technical Support Executive
Accenture Services Pvt.Ltd
06.2006 - 02.2007
MBA - Human Resources Management
Annamalai University
04.2001 -
Bachelor of Science - Information Technology
Calicut University
04.2001 -
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