GIRI MAHESH DAMARAMADUGU
Bengaluru
Summary
Results oriented Manager - Training and Quality known for Qualitative and Quantitative productivity and efficiency in task completion. Possess specialized skills in performance analysis, and quality assurance protocols. Excel in communication, leadership, and problem-solving to enhance team performance and achieve training objectives.
Overview
3
3
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Manager - Training and Quality ( L&D )
Futurense Technologies
Bangalore
2026.01 - 2026.06
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
- Monitored performance metrics to assess the effectiveness of quality control initiatives.
- Implemented changes based on customer feedback to improve overall satisfaction with products.
- Analyzed test results from various products and identified potential defects or weaknesses in quality standards.
- Analyzed training effectiveness and provided recommendations for improvements.
- Developed training programs to enhance employee skills and knowledge.
- Coordinated with department heads to align training initiatives with business goals.
- Analyzed performance data to identify areas for improvement in training delivery.
- Maintained documentation of training sessions and quality audits for review.
- Established objectives for the training and quality department in line with company goals and strategies.
Manager - Training and Quality
Classplus
Bangalore
2022.05 - 2025.09
- Developed training materials using best practices for sales techniques.
- Evaluated training effectiveness through participant feedback and assessments.
- Mentored new sales staff in effective selling methods and customer relationship management.
- Collaborated with management to align training programs with organizational goals.
- Developed and maintained documentation for quality control procedures.
- Investigated customer complaints related to product quality and developed solutions accordingly.
- Maintained quality assurance procedure documentation.
- Developed training programs for staff to enhance product knowledge and service skills.
- Conducted quality assessments to ensure adherence to company standards and policies.
- Facilitated workshops focused on employee engagement and performance improvement strategies.
- Created and maintained tracking systems to monitor employee progress in meeting quality standards.
Quality Auditor
Diksha Technologies
Bangalore
2021.02 - 2022.04
- Conducted quality audits to ensure compliance with industry standards and regulations.
- Assisted in developing strategies for improving overall customer satisfaction.
- Analyzed data from customer surveys and suggested solutions for improvement.
- Analyzed user feedback to identify trends and recommend improvements.
- Conducted thorough audits of quality control processes and compliance standards.
- Collaborated with production teams to identify and resolve quality issues.
- Developed training materials for staff on quality assurance practices.
Assistant Protocol Officer
Chief Minister's Office
Andhra Pradesh
2015.10 - 2021.01
- Coordinated official visits and events for the Chief Minister's Office.
- Prepared detailed briefing materials for high-level meetings and engagements.
- Served as a liaison between the host country's government officials and those from abroad.
- Managed protocol arrangements for dignitaries and visiting officials.
- Coordinated high-level meetings for government officials and dignitaries.
- Managed protocol arrangements for official visits and ceremonies.
- Developed and maintained relationships with various governmental departments.
- Ensured adherence to protocol standards during public events and functions.
- Organized logistics for state functions, including venue selection and catering services.
Education
B.Tech - Computer Science
Jawaharlal Nehru Technological University
Anantapur , India 2011.05 - 2015.03
Skills
- Developing Training Materials
- Quality Control Documentation
- Sales Techniques Implementation
- Training Program Management
- Customer Satisfaction Strategies
- Compliance Auditing
- Quality Assurance Auditing
- Root Cause Analysis
- CSAT
- Process Improvement
- Performance Metrics
- Customer Feedback Integration
- Strategic Planning
- Training development
- Feedback evaluation
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Telugu
Proficient
C2
Timeline
Manager - Training and Quality ( L&D )
Futurense Technologies
2026.01 - 2026.06
Manager - Training and Quality
Classplus
2022.05 - 2025.09
Quality Auditor
Diksha Technologies
2021.02 - 2022.04
Assistant Protocol Officer
Chief Minister's Office
2015.10 - 2021.01
B.Tech - Computer Science
Jawaharlal Nehru Technological University
2011.05 - 2015.03