Summary
Overview
Work History
Education
Skills
Personal Traits
Training
Disclaimer
Personal Information
Certification
Cricket, Music, Movies and Reading Amine and stories
Languages
Certifications
Timeline
Generic
GIRIDHAR R

GIRIDHAR R

Banglore

Summary

Detail-oriented Desktop Support Engineer with over 1 year of experience in installation, configuration, and support for desktop and laptop systems and printers. Knowledgeable in TCP/IP, Windows 10 Pro, macOS, and Active Directory. Focused on troubleshooting to enhance operations and drive user satisfaction.

Overview

1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Desktop Support Engineer

Dhanush system and solutions
BANGALORE
2026.03 - 2026.09
  • Addressed helpdesk tickets promptly to enhance customer satisfaction.
  • Resolved complex technical issues for clients, improving system usability and performance.
  • Collaborated with network administrators to troubleshoot connectivity issues, improving overall network performance for end users.
  • Troubleshot server issues and collaborated with network engineers to resolve hardware and software problems quickly.
  • Implemented security patches and updates to prevent vulnerabilities and ensure the servers were up-to-date with the latest security standards.
  • Managed server maintenance tasks, ensuring optimal performance and reliability of systems. Managed server backups, performed disaster recovery drills, and ensured compliance with data protection regulations.
  • Optimized server configurations for improved speed, scalability, and reliability.
  • Conducted periodic performance audits, analyzing logs and system data to identify areas for improvement.
  • Acted as an escalation point for L1 support technicians, providing expert guidance on complex technical challenges.
  • Skilled in configuring, managing, and troubleshooting PfSense firewalls to ensure network security and performance. Experienced in setting up VPNs, monitoring network traffic, implementing firewall rules, and managing high availability setups. Proficient in pfSense system updates, logging, and reporting to maintain a secure and optimized network environment.
  • Served as an escalation point for L1 support technicians, offering expert guidance on complex technical challenges.
  • Basic understanding of Linux systems with experience in file management, package installation, and user administration. Proficient in navigating the command line and executing basic system tasks on distributions such as Ubuntu and CentOS. Familiar with shell scripting, basic networking, and troubleshooting system issues.

L2 Desktop Support Engineer

Techieism India LLP
Bengaluru
2023.12 - 2026.02
  • Experienced Office 365 Administrator with a strong background in managing user accounts, licenses, and security settings across Office 365 environments. Proficient in configuring and maintaining Exchange Online, SharePoint, Teams, and OneDrive for business. Skilled in troubleshooting, migrating data, and ensuring compliance with security and data protection policies.
  • Active Directory Domain Services (AD DS): Installation, configuration, and maintenance of AD domains.
  • User and Group Management: Adding/removing users, setting permissions, and managing group memberships.
  • Group Policy Objects (GPOs): Designing and managing GPOs for consistent configuration and security settings.
  • Attention to Detail:Ensuring accuracy in hardware and software configurations and troubleshooting.
  • Gained foundational knowledge of Linux systems through hands-on experience. with experience in file management, package installation, and user administration. Proficient in navigating the command line and executing basic system tasks on distributions such as Ubuntu and CentOS. Familiar with shell scripting, basic networking, and troubleshooting system issues.

Education

Bachelor of Commerce - BCOM

Alvas Degree College
Mangalore, India
2019.05 - 2023.09

PUC - PCME

Sri Chaitanya PU College
India

SSLC -

Rajarajeshwari High School
India

Skills

  • Active Directory administration
  • Office 365 administration
  • Network troubleshooting
  • PfSense firewall management
  • Linux system administration
  • Helpdesk ticketing
  • Backup recovery
  • Endpoint configuration
  • Escalation handling
  • Incident management
  • Operating systems
  • IT security management
  • Help desk experience
  • Patch management
  • Remote desktop support
  • Software installation
  • Mac OS operating system
  • End user support
  • IT security protocols
  • Active Directory management

Personal Traits

  • Taking Up Responsibilities
  • Hardworking
  • Quick Learner

Training

Diploma In Cloud Computing, Jetking, Shivajinagar, Bangalore

Disclaimer

I do hereby declare that the above furnished information is true and correct to the best of my knowledge.

Personal Information

Certification

Cloud computing

Cricket, Music, Movies and Reading Amine and stories

1. Cricket 2. Music 3. Movies 4. Reading: Anime & Stories 5. Stories (Books and Novels) 6. Anime & Stories Inspiration

Cricket is one of the most exciting sports globally, especially in countries like India, Australia, England, and South Africa. It's a game of strategy, skill, and endurance. There are different formats like Test cricket (the long-form version), One Day Internationals (ODIs), and the fast-paced Twenty20 (T20) cricket.

  • Popular Players : Some of the legends are Sachin Tendulkar, Virat Kohli, MS Dhoni, Ricky Ponting, and Shane Warne. These players have made massive impacts in the sport.
  • Events : The ICC Cricket World Cup and Indian Premier League (IPL) are the biggest tournaments in the cricket world.
  • Cricket Formats : Test matches can last up to five days, ODIs are played over 50 overs per side, and T20s are much quicker with only 20 overs per side.

Music is an art form that connects us all. Whether you like classical, pop, rock, jazz, or electronic, there's something for everyone.

  • Genres : From soothing classical to energetic rock, there's a wide spectrum. For example, if you enjoy rock music , bands like Queen or Led Zeppelin are legendary. If you're into electronic music , artists like Avicii or Calvin Harris are iconic.
  • Instruments : Instruments like the guitar , piano , violin , or even the drums are central to many music genres.
  • Music in Movies : Music plays a huge role in setting the tone of films. Iconic composers like Hans Zimmer (who worked on "Inception" and "The Dark Knight") or John Williams (famous for "Star Wars") are legends in film scoring.

Movies are a great form of entertainment, and there are so many genres to explore—action, drama, comedy, fantasy, sci-fi, and more.

  • Popular Genres : Some of my favorites include sci-fi (like Interstellar and The Matrix), superhero films (Marvel, DC), and thrillers (like Inception or Shutter Island).
  • Classics : Films like The Godfather, Casablanca, and Schindler's List have stood the test of time.
  • Modern Favorites : In terms of modern cinema, movies like Avengers: Endgame, Dune, and Parasite have been critically acclaimed.

Anime has become a global phenomenon, and it's not just about animation—it's about storytelling. Anime is full of beautiful, emotional narratives that are often deep, character-driven, and thought-provoking.

  • Popular Anime : Naruto : The story of Naruto Uzumaki, a ninja with dreams of becoming the strongest and most respected in his village.
    Attack on Titan : Set in a world where humanity is on the brink of extinction, it's a powerful mix of action and mystery.
    My Hero Academia : A show about a world full of heroes and villains, and a boy without powers who dreams of becoming a hero.
    One Piece : The long-running anime about a group of pirates searching for the "One Piece" treasure.
  • Genres in Anime : You can find everything in anime: from action/adventure (like Dragon Ball Z) to romance (like Your Name) to psychological thrillers (like Steins;Gate).
  • Manga : Many anime are adapted from manga , Japanese graphic novels. If you're into anime, reading manga like Attack on Titan or Death Note gives you an even deeper look at the stories.

Reading has always been a wonderful way to escape to different worlds. Here are some genres and popular examples:

  • Fantasy : Books like The Lord of the Rings by J.R.R. Tolkien and Harry Potter by J.K. Rowling have created entire magical universes.
  • Science Fiction : Dune by Frank Herbert, The Martian by Andy Weir, or Ender's Game by Orson Scott Card explore futuristic worlds and deep moral questions.
  • Thriller : Writers like Agatha Christie (Murder on the Orient Express) and Dan Brown (The Da Vinci Code) are known for their gripping stories.
  • Classics : Books like Pride and Prejudice by Jane Austen or 1984 by George Orwell are timeless.

Languages

  • Kannada
  • English
  • Telugu
  • Tamil

Certifications

2023-11

Timeline

Desktop Support Engineer

Dhanush system and solutions
2026.03 - 2026.09

L2 Desktop Support Engineer

Techieism India LLP
2023.12 - 2026.02

Bachelor of Commerce - BCOM

Alvas Degree College
2019.05 - 2023.09

PUC - PCME

Sri Chaitanya PU College

SSLC -

Rajarajeshwari High School

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