Giridhar S

Responsible for planning, organizing, and leading the activities of the Billing department, which includes participating in all aspects of billing, payment collection, cash balancing and customer relations.

Receive and process utility payments, automatic bank, and credit card drafts from customers; credit accounts for payments received.

Interfacing with the accounts receivable, credit/collections, field operations and refunds.

Assist team members with questions and issues; maintaining knowledge or researching policies questioned by customers and providing accurate, timely responses.

Assist in reconciliation of accounts receivable accounts as needed.

Working with NetSuite team in transition

Assist in reconciliation of accounts receivable accounts as needed.

Preparing weekly reports for finance leadership.

Assist in reconciliation of accounts receivable accounts as needed.

Work cross-functionally to develop and implement improvements to billing processes and systems. Plus, partner with Deal desk +Legal teams to write contract and amendments.

• Transitioned collection & cash application activities for APAC and India to Bangalore
• Working closely with treasury, tax team and IT team to set up India entity to set up billing entity in India
• Have managed multiple projects within a team related to daily activation and taxation
• Frequent interactions with sales managers and order management team for dispute resolutions
• Preparing weekly dashboard of AR aging for sales leadership and address their queries
• Preparing credit report based on DSO and rating based on company policy
• Managing team activities and overseeing activities
• Ensuring the customer is aware of the taxation on our invoices, worked closely with tax team and minimized exposure of withholding taxes from approx
• 1mn in FY 20-21 to approx
• 98 K which is a reduction of close to 90 %
• This was appreciated by the management
• Preparing and updating process documentation – Presenting this to the leadership team
• Cross training
• Forecasting collection with team members and providing a detailed report
• Dispute management
• QA of team members and provide feedback on quarterly basis
• Reward, Recognitions, and certifications (overall):
• Received a quarter award for the second quarter Feb- 2016
• Star award for the month of July- 2016, for “Delivering expectation client service”
• Received feedback from Director of Finance – Atlanta region to AR manager for continuously support in improving the payment research methodology for clients in that region which helped overall collections
• Submitted a Turbo idea on processing credit memo request, which saved 210 hours annually across five different team
• Have developed bot to send email reminders to the customer on aging invoices
• Developed a bot to digitally sign the invoices
• Certified Scrum master
• Trained for Prince2 certification with 35 PDU
• Certification issued by PROSCI on training attended on “Managing and Leading Change”.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Supported department leadership in implementing new policies, procedures and controls.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Optimized credit approval and collection processes, improving operational efficiencies by over 20 %.
• Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
• Guided less experienced staff through processes such as collection and dispute resolution as singular point of contact for high-level needs.

• For 4 year 11 months
• Accounts receivables: Collections and Cash application
• Worked with Americas region (US, BBC, and Puerto Rico) and Singapore
• Reconciling billed inventory and unbilled Inventory at the client level
• Preparing and send outstanding invoice statements and following up with country contacts on-shore
• Collections performed using an internal EY tool for US region across four business units
• Regular follow up interactions with high profile clients and addressing their queries and concerns on their O/S receivables
• Designed an Inter-Firm settlements collections process was designed to make sure all the receivables are closed by FY2017 which resulted in US 2 million revenue
• Training new employees and keeping them motivated during the important learning phase
• Month end critical activities such as Cash activity, Global settlement and reconciliation on open items were handled for more than a year
• Team escalation handling and providing issue resolutions
• Active interactions with GL team on reconciling items on bank accounts
• Reconciliation for multiple bank accounts on daily basis and sharing the report with AR manager
• Enhanced the GSG payment application by working in tandem with Accounts payable team
• Part of Black belt project in “On Account clearing” assisting my manager in reporting the details, on we can improve in clearing the On-Account items
• Project Implementation: Program Mercury
• O2C (Order to Cash) - Functional test lead – Americas, Singapore & Safari (Ghana, Mauritius, and Nigeria)
• Project Mercury is program which was formed to support EY’s transition from Oracle to SAP ECC globally
• Induvial from different teams were identified based on their process knowledge and expertise to be part of this project
• As part of client delegation, was part of Onshore training which was held in Dallas, USA on AR.
• FIT/GAP analysis on the requirements with the global design
• Communicate with the internal and external team regarding the developments
• Creating and managing opportunities
• Driving improved Margin though pricing and staff mix
• Budgeting and forecasting on engagements
• Worked closely with the business partners with “Estimate to complete” on their project
• E2E expert on I2C functionality
• Extensive support during FDR and SWOT team member for all queries related to Accounts receivables for Americas Go Live which was in January 2019
• Onsite support:
• Valid B1visa holder
• Trained and supported client on tool testing and defect management in Dallas, USA in August 2017
• Traveled to various parts of USA to facilitate trainings for Senior managers and partners on transition between, as part of change management.
• Reviewed statistical information to determine financial trends for use in investment planning.
• Provided strategic planning advice and financial oversight for corporate stakeholders.

• Part of Deeksha institutions’) for, the college for Pre-,
• Cash account for all incomes and expenses of the institution were recorded and reconciled
• Introduced the documentation using excel for the incomes and expenses
• Enhanced the admission procedure for better co-ordination between management and parents.
• Gathered financial information, prepared documents and closed books.
• Created budgets and forecasts for management group to meet regular accounting deadlines.