GIRIDHARAN BALAKRISHNAN

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Offering 19 years of ITES/BPS/BPM/BPO experience in Finance & Accounting domain (PTP, OTC, RTR) with expertise in Operations Management, Client Relationship Management, Management Information System (SLA, Dashboard & Metric Reporting to stakeholders), People Engagement, Transition management & key stroke documentation, Strategic planner with proficiency in streamlining business processes, defining continuous improvements, enhancing employees strengths and team building to set out in meeting the quality standards and consistently meeting quality parameters, implementing quality control procedures. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Ranked with Top rated performance (ECE) by Manager in WIPRO Hyd for Appraisal Cycle from Apr 2018 to Mar 2019
• Received Best Team Award in Q3 2018 for show of exemplary performance
• Promoted to Asst Manager position post rigorous selection process through IJP (Relocation / Tfr from Chn to Hyd in Feb ’18)
• Received Key Contributor Award in Jan 2017 from the UK based client for setting-up the Quality standards, MIS & independent audit team.
• Received Kudos and appreciations from Quality (Process Lead Black Belt) for show of exemplary performance & successful completion in establishing the QC (representing SDA) process in a UK based FAO account in 2016 at short period.
• Highly Appreciated by Quality Manager (Process Excellence) for the immaculate support provided in SLA Management (Digital Cockpit), Metric (CPM_KPI) Reporting to Carillion FC&A as a Quality MIS SPOC.
• Supported the Operations in preparation of the Keystroke Level Document for data analytics of the process workflow to augment process automation and in conducting feasible studies.
• Initiation, validation and review for reporting of Transaction Monitoring Sheets for P2P & O2C (AR) queues for an UK client.
• Creation of the Process Checklist, Identification of process challenges and knowledge gaps and proposing the solutions (CTQ) for process development and domain training.
• Achieved First Class with Distinction by Feb 2025 in securing the Professional Certificate in GAP PRIME for had been qualified as a Genesis Accounts Professional (GAP) held at Madurai Main Branch of the MYGENESIS-TALLY ACADEMY.

• 04/2007, 02/2008, Accenture Finance Services Private Limited, F2 Process Analyst (AP IP / AP Query)
• 04/2005, 03/2007, Ford Business Services Centre Private Limited, Team Member (AP / Debit Balance)
• 05/2004, 03/2005, Eastman Exports Private Limited, Audit Staff (report to Chief Internal Auditor)
• 09/2003, 04/2004, Mahindra & Mahindra Farm Solutions Limited, Accountant cum Cashier
• 03/2001, 08/2003, Vaigai Chemicals Private Limited, Accounts Assistant
• 04/1999, 02/2001, Jayaram & Co, Chartered Accountants, Audit Assistant

Content Creation/Development, Reading e-Books (history, scientific exploration and innovations), e-publications & articles.

• Current Location: Madurai
• Previous Location: Hyderabad
• Place of Birth: Madurai
• Father's Name: N Balakrishnan
• Date of Birth: 07/23/1976 (US format)

• Certified on 22-02-2025 with GAP (Genesis Accounts Professional) PRIME Professional Certificate in recognition of successful completion of the course of study and satisfactory fulfillment of the requirements of the dual diploma courses (G-DBAA & G-DBTE) for had been qualified as a Genesis Accounts Professional (First Class with Distinction) at Madurai Main Branch of the MYGENESIS - TALLY ACADEMY. Course Duration: May 2024 to Feb 2025 (Training Duration: 240 Hours)
• Quality, Pursuing Six Sigma Green Belt certificate program from Institute For Skill Enhancement and Learning (ISEL Global)., Completed Full Day Six Sigma Green Belt Training program conducted by BPS Quality and assessment results is at 84%., Undergone process proficiency Certification & Assessments and Audit Calibration program once in a quarter.
• Technical, Cleared Finance and Accounts Refresher Level II and Certified for Skill-Up program at 1st attempt in Aon-Hewitt assessment test at WBPS (CBS)., Completed the online skill-up assessments for the 17 modules in FAO Refresher Level III at first attempt.
• IT Skills, Well versed with Oracle R12, Oracle Disco tool, MS Office (Word, Excel, PPT), BACS & other Payment transmission systems

GAP Prime Professional Certification course on Tally 5.1

Six Sigma Green Belt Training & Assessment (Not Certified)

Digital Cockpit (SLA Data Analytics & Reporting)

Tableau (In Progress)