Summary
Overview
Work History
Education
Skills
Certification
Extra-Curricular Activities
Interests
Accomplishments
Timeline

GIRIDHARAN C

Project Program Manager
Bengaluru

Summary

Overall 10+ years of experience in E-commerce, Edtech, Travel , Product based industry. At Cisco as Program Manager for TAC (Technical Assistance Center) BLR & PNQ . At TripFactory as Process manager - I was managing over 100+ Headcount , 35+ direct reportees for my team . I was the SPOC for all the process setup at the tripfactory directly reporting to the CEO. At Simplilearn Solutions as Program Managed team over 20+ headcounts which includes ( chat team , Exam Voucher Team and Escalation/ Refund team ) .KEY ROLE Stakeholder Management, SLA, Team management , Accreditation, audits , process improvement, Trainer Onboarding , Trainer interaction , Course delivery compliance. At Amazon - Trained and Mentored more than 50+ Headcounts for Compliance process . Was awarded as the lead Process Trainer for DG Manual classification and Ticketing team. Driven SLA , Ticketing, Manual Classification,Project initiative, Quality Improvement, CAPA , Stakeholder communications and KT .

Overview

10
10
years of professional experience
8060
8060
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Project Program Manager 3 - ( Contract )

Cisco
Bangalore
04.2024 - Current
  • Program Manager for TAC Team at Bangalore and Pune.
  • My Key role is Program Management, Team Management, KRA, Training and Completion, Budget estimation.
  • I drive more than 50+ headcount at Pune for their process training and completion.
  • Tier 1 and Tier 2 escalation management.
  • Program managed TAC Tech Horizon
  • Program managed Cisco Live Melbourne
  • Process improvement and standardization across regions for CLM , TTH , CXC Week .
  • Led cross-functional teams to deliver complex project initiatives on time and within budget, utilizing project management software for tracking progress and resource allocation.
  • Facilitated regular status meetings to communicate project updates, address challenges, and adjust timelines based on team feedback and evolving priorities.

Process Manager

TripFactory
Bangalore
09.2023 - 05.2024
  • As a Process Manager my key role is the setup the complete sales process.
  • I had over 50+ direct report including 3 Sales Managers, 5 Assistant Sales Managers, 5 Sales Team Leads and separate 25+ Audit team for both B2B and B2C verticals.
  • I also handle customer Escalation, Process streamlining, Team Management and Quality assessment.
  • I have also been a core member for the operations team which includes transport services and Accommodation team.
  • Conducted regular audits of operational processes, identifying areas for optimization and implementing corrective actions to enhance service quality.
  • Increased overall productivity by providing training and support for team members in best practices and techniques.
  • Defined clear targets and objectives and communicated to other team members.
  • Led process improvement initiatives that enhanced operational efficiency and reduced turnaround time for customer service requests.

Program Manager

Simplilearn
Bangalore
09.2021 - 04.2023
  • As a Program Manager I developed evaluation methods to assess process workflow and identify areas of improvement.
  • Collaborated with the leadership to establish implementation methods and compliance.
  • I also managed a team of 18+ Headcounts and their KRA.
  • Developed training modules and documentation to train staff, Process adherence compliance, Stakeholder management was a part of my KRA.
  • Develop key project initiatives.
  • Stakeholder management
  • Led different compliance Audits like Peoplecert , APMG , PMP .
  • Team management and process improvement

Product Compliance Specialist

Amazon
Bangalore
05.2015 - 09.2021
  • As a product Compliance specialist, I trained and mentored over 60+ headcounts for Compliance Ops.
  • I was selected as the lead process trainer for the Manual Classification and Ticketing Team at DG.
  • During my tenure at amazon as part of I played multiple roles within the team because of my expertise in the subject.
  • I have also driven a few project initiatives for enhancing the teams productivity or overall Quality of the process.
  • Conducted regular compliance audits to ensure adherence to internal policies and regulatory requirements, identifying areas for improvement and implementing corrective actions.
  • Assisted in preparation for external audits by compiling documentation and evidence of compliance efforts, successfully demonstrating adherence to required standards.
  • Helped create training programs to handle system-wide issues and maintain compliance.

Education

MBA/PGDM - Supply Chain Management

National Institute of Business Management, Chennai
08.2022

GPA: 83%

B.Com - Commerce

Bangalore University, Bangalore
05.2015

GPA: 68%

12th - English

CBSE, Bangalore
03.2012

GPA: 75%

10th - English

CBSE, Bangalore
03.2010

GPA: 70-74.9%

Skills

Certification

Amazon Certified Trainer

Extra-Curricular Activities

Regional Level - Table Tennis

Interests

Cricket Enthusiast
Marvel Maniac

Accomplishments

  • Collaborated with team of 15 in the development of Booking Voucher - Auto Issuer.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Ticketing Workflow project
  • Inventory Dashboard project

Timeline

Project Program Manager 3 - ( Contract ) - Cisco
04.2024 - Current
Process Manager - TripFactory
09.2023 - 05.2024
Program Manager - Simplilearn
09.2021 - 04.2023
Product Compliance Specialist - Amazon
05.2015 - 09.2021
National Institute of Business Management - MBA/PGDM, Supply Chain Management
Bangalore University - B.Com, Commerce
CBSE - 12th, English
CBSE - 10th, English

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GIRIDHARAN CProject Program Manager