Giridharan Rajasekaran
Bengaluru
Summary
Skilled Senior Service Engineer with a proven history at Esco Lifesciences Group, excelling in customer service and problem-solving. Led training initiatives to boost product knowledge and improve operational efficiency. Fostered strong client relationships and leveraged CRM software effectively to enhance client satisfaction, driving repeat business and revenue growth. Consistently surpassed service sales targets, with notable accomplishments in expanding market share and increasing customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Senior Service Engineer
Esco Lifesciences Group
Bengaluru
02.2022 - Current
- Established and maintained strong relationships with key clients to ensure repeat business.
- Delivering demonstrations to ensure customers are educated on safe and effective equipment use
- Coordinated with sales and marketing teams to align service offerings with market demands.
- Provide detailed service reports on regular basis as soon as service visits are completed
- Understanding customer needs and concerns, Providing high level of customer service
- Participated in service training programs to further develop knowledge and skills.
- Be able to systematically identify root cause of issues and suggest practical corrective/preventive measures
- Responsible for decisions when to instigate escalation process to resolve customer concern/issue
- Provides effective teamwork, building strong relationship with customer contacts
- Trained hospital personnel on proper use of various medical equipment.
- Reviewed technical manuals and attended workshops to stay current with industry advancements.
- Troubleshot and repaired malfunctioning devices to minimize downtime.
- Liaised with manufacturers' representatives regarding warranty claims, recalls, or updates.
- Calibrated sensitive instruments to maintain accuracy in measurements and readings.
- Developed training materials for new employees and facilitated training sessions.
- Coordinated training activities and scheduling according to training program objectives.
Engineering Consultant
BVG India Private Limited
Bengaluru
11.2019 - 02.2022
- Ensure satisfactory running of all equipment as per manufacturers specifications. (Downstream/utility equipment’s like Biosafety cabinets, Co2 incubators,centrifuges, water bath, oil bath Freeze drier, RPHPLC, Autoclave, Crystallizer, tanks, Brine chillers, AHU, Air compressor, N2 plant, NLT)
- To authorize invoices and vouchers for different material receipts and services performed.
- To ensure that respective SOP/On job training is completed before performing
- Preparation and execution of equipment qualification documents & activities.
- Coordinate for smooth running of any audits (Internal and external) related to QMS and EHS management system.
- Vendor and OEM follow ups for different related activities.
- Execution of routine, predictive, preventive, AMC, modification and breakdown maintenance activities.
- Ensure all equipment are operated and maintained as per manufacturer’s recommendation.
Engineering Consultant
Valuepoint Systems Private Limited
Bengaluru
04.2018 - 10.2019
- Execution of routine, predictive, preventive, AMC, modification and breakdown maintenance activities.
- Ensure all equipment are operated and maintained as per manufacturer’s recommendation
- Spares management and inventory control.
- Define work method, activities, resources, materials and logical sequence to execute shutdown and routine maintenance work.
- Responsible for Handling various laboratory Equipments like Fume hoods, Rota vapor, Huber chillers, Vacuum oven, UV chambers, Isolators etc.,
- Preparing yearly PM and Calibration planners and executing same as per schedule.
Engineering Consultant
Amps Facilities Management Services Private
Bengaluru
04.2017 - 03.2018
- Responsible for Handling various laboratory Equipments like Fume hoods, Rota vapor, Huber chillers, Vacuum oven, UV chambers, Isolators etc.,
- Preparing yearly PM and Calibration planners and executing same as per schedule.
- Prepares Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ) for more complex equipment, facilities and computer systems
- Co-ordinate and responsible for ongoing support, maintenance, and management of an Enterprise applications or R&D Lab GxP and Non-GxP systems
- Responsible for any modifications and Projects in Chemistry area based on client requirements.
Education
Bachelor of Technology - Computer Science
IIMT
08.2012 - 07.2016
Diploma - Electronics And Communications Engineering
NSCB Polytechnic College
07.2009 - 07.2012
Skills
Client relationship management
Sales reporting
Product knowledge
Revenue forecasting
Pipeline management
Training and development
Customer service
Service documentation
Employee training and development
CRM management
Product demonstrations
Product training
Additional Information
Soft Skills:
- Excellent communication and presentation skills, with the ability to explain technical concepts to diverse audiences.
- Strong organizational skills and the ability to manage multiple tasks and deadlines effectively.
- Proactive problem-solver with a customer-first attitude.
- Deliver hands-on training for clinic staff, covering system operations, compliance workflows, and troubleshooting.
Technical and Clinical Knowledge:
- Good knowledge on Pharma/Biotech industry environment.
- Strong understanding of IVF workflows and clinic operations, including compliance and traceability.
- Knowledge in GMP sterile facility quality system (DI, Deviation and change management).
- Knowledge in guidelines like ASME- BPE, EU GMP, ISO 14644, ALCOA principle.
- Laboratory Equipments handled - Circulator chillers, Refrigerators, Freezers, Biosafety cabinets, shaker incubators, Incubators, Ovens, Ultralow temperature freezers, LN2 freezers, centrifuges, water bath, oil bath etc
- Medical Equipments handled- Benchtop Incubators, Timelapse Incubator,ART Workstations.
- Proficiency with CRM tools, technical documentation, and relevant medical software.
Timeline
Senior Service Engineer
Esco Lifesciences Group
02.2022 - Current
Engineering Consultant
BVG India Private Limited
11.2019 - 02.2022
Engineering Consultant
Valuepoint Systems Private Limited
04.2018 - 10.2019
Engineering Consultant
Amps Facilities Management Services Private
04.2017 - 03.2018
Bachelor of Technology - Computer Science
IIMT
08.2012 - 07.2016
Diploma - Electronics And Communications Engineering
NSCB Polytechnic College
07.2009 - 07.2012