Girigorina

Managed end-to-end Sales Order validation and approval across Salesforce and NetSuite.
Validated contracts, pricing, billing schedules, customer details, and tax requirements.
Coordinated with Sales, Finance, Legal, Tax, and Master Data teams to resolve deal and billing issues.
Managed Sales Tax Exemption Certificate (TEC) requirements and customer tax-exempt status.
Investigated Salesforce–NetSuite integration issues and coordinated system corrections.
Supported complex billing arrangements, billing address/contact changes, amendments, and manual billing updates.
Identified process gaps and supported automation and process improvement initiatives.
Ensured accurate and timely handoff of approved Sales Orders for invoicing and revenue operations.

Supported the Accounts Payable (AP) process by onboarding vendors, maintaining and updating supplier tracker records, and raising Purchase Orders (POs).

• Processed sale orders, ensuring accuracy and timely fulfilment to meet customer expectations.
• Gathered information from customers, created new orders, and inspected shipments to address customer needs effectively.
• Managed services and sales solutions, prioritising customer satisfaction to enhance client relationships.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Established sales goals by providing insights to the management which helps to increase sales volume for existing and new products.
• Achieved Top All-Star Performer recognition for exceptional sales performance during second half of 2021.
• Worked independently and led our team with a can-do attitude and learned continuously about latest market prices and offers.
• Adhered to all management policies, rules, and regulations.