GIRIJA GANESHAN

Demonstrated excellence in the end-to-end management of major events (Physical, Virtual and Webcasts events) from the stage of planning, execution, budget management, nomination & registration process and relationship management.

• Implemented best practices, worked collaboratively with the worldwide digital and demand generation teams for ensuring timely campaign delivery, execution, feedback and optimization.
• Created training materials for new hires on the company's procedures and policies.
• Coordinated with other departments to ensure efficient workflow processes.
• Conducted regular meetings with staff to review progress and address any concerns.
• Reviewed documents for accuracy prior to submission or publication.
• Generated reports to track performance metrics of team embers.
• Performed quality assurance testing on newly developed software applications.
• Developed and implemented specialized procedures for customer service operations.
• Assisted in developing strategies to increase customer satisfaction levels.
• Participated in ongoing training and compliance activities.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Implemented strategies to take advantage of new opportunities.
• Monitored operations and reviewed records and metrics to understand company performance.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Audited company's legal documents to verify compliant policies and procedures.
• Provided technical support for customers in resolving complex issues.
• Displayed strong telephone etiquette, effectively handling difficult calls.

Demonstrated excellence in the management of compliance in major events (Physical, Virtual and Webcasts events) from the stage of planning.

I have been working for Compliance and audit team, CTEBA past 8 years.

We CTEBA to ensure that all client travel entertainment or business amenities comply with local laws and regulations and with IBM’s worldwide policies of adhering to IBM's policy.

We work on Pre -event Approval that is client classification here we Investigate the Ownership structure of invitees (Companies/Entities/Individuals): Classifying them Either Govt Owned Entities or Non-Govt. Entities. We perform research on the entities in web search and IBM tools.

• Working on the Invitee Tool Records and allocating to Team.
• Researching on the Supplier and determination of the GOE Status of the Company and verifying the same in CTEBA.ME records from Repository tool.
• Follow-up mails sent to Event Owner/Legal for the records which are pending for classification.
• Weekly Calls with the Counterpart, to clear all the Pending Records awaiting from Event owner or Legal.
• Track email key performance indicators such as opens, clicks, and engagement trends to make recommendations for optimization.
• Provided technical support for users experiencing difficulties with software applications.
• Generated reports to track performance metrics of team members.
• Created training materials for new hires on the company's procedures and policies.
• Coordinated with other departments to ensure efficient workflow processes.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Oversaw quality control to identify inconsistencies and malfunctions.

MCO (MFR is a centralized team which Supports ongoing marketing related transaction activities across all Geo’s) deals with raising Purchase order and Purchase request P2Pusing different applications. Authorize payments after checking the invoices and monitor overall budgets, report actual and analyses for variances.

• Purchase order creation
• As an SME point of contact for process escalations and floor walking.
• Monitoring, training & motivating the team and ensuring quality services in the team.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual and group targets.
• Responsible for conducting team meetings, huddles and communicating process updates.
• Actively involved in updating and maintaining compliance folders for the team.
• Performing Quality Check on the verified record for the entire team
• Produced monthly reports highlighting key performance indicators.
• Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
• Participated in industry events and conferences to network and promote the brand.
• Coordinated marketing events for showcasing product and service offerings.

Deals with Customer related to the Airtel Post-paid bills for (Solitaire customer).

Responsibility in activation and deactivation of their value-added service and helping for the

billing queries.

• Maintained accurate records for each client case.
• Provided crisis intervention services when needed by clients.
• Provided guidance, support and training to junior practitioners on best practices.

To verify the details of the candidate regarding their previous experience. and conducting background verification for the candidate and Companies. To conduct database check of a candidate to initiate the cases with the process executives, to follow up the cases with process executive and work according to the TAT given by the client.

Clients Handled:

Accenture, IBM Global, Infosys, ANZ, Magna InfoTech and Wipro.

• Assisted in the preparation of reports detailing findings from process evaluations.
• Developed and implemented process improvement initiatives to increase operational efficiency.

• Offering distance education program.
• Supporting clients to enroll Course and completely taken care of the course of completion in our institute.
• Maintained a high level of professionalism when dealing with difficult customers.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Identified opportunities for upselling additional products or services based on customer needs.
• Implemented innovative methods for streamlining the customer service process.
• Resolved customer complaints promptly and efficiently.