Girija Pilllai

• Joined Project Coordinator Services Team which required the below capabilities:
• Liaising between departments to facilitate communication and keep appropriate parties updated on project requirements
• Assisting multiple Projects/Project Managers in Financial Management, Resource Time Sheet Management and various analyses from project start through delivery till closure by prioritizing needs and collaborating with different stakeholders
• Supporting the Project Managers and the PMO Team in Project Management activities such as :
• Administration Activities
• Project Control Activities
• Financial Activities
• Assisting in Financials by providing Burn Rate Analysis, Forecast v/s Actual Analyses, Financial Graphs etc to keep a track on the budget and raised alarm as and when it was applicable to help the Project Managers to manage the Projects seamlessly
• Overall responsibilities in this role included the below:
• Facilitate Project Meetings and track meeting minutes
• Updating packs for Steering Committee and Work Group Meetings
• Data Collection and Reporting Inputs
• Creating and Assigning Timesheets
• Setting up Collaboration site (Shared drive) for Projects
• Responsible for Starting Up and Closing Down Projects in system
• Capture and Track Risks and Issues by involving the respective stakeholders
• Raise Change Requests and Maintain Change Logs
• Track and Update Actions and Decisions in system
• Providing Summary on Non-Financial Activities for End of Month
• Setting up Initial budget in Financial Tool
• Tracking actuals against budget and provide summary on variances and discrepancies
• Providing Summary on Financial Activities for End of Month
• Burn Rate Analysis
• Invoicing, Journal Transfers and Accruals
• Preparing various Adhoc Analysis, Financial Tracker and Financial Graphs

• joined the Indexing Team as part of Onsite Migration from Autralia. Had an opportunity to work in Melbourne for a month for this migration.
• In this role I have:
• Resolved problems, improved operations and provided exceptional service
• Proved successful working within tight deadlines and a fast-paced environment
• Developed and maintained courteous and effective working relationships
• Key Responsibilities included the below:
• Identifying improvement areas and sharing and implementing ideas
• Query Resolution and analysis
• Drive training and accreditation for respective team members
• Updating SOPs and follow through for client approvals
• Mapping As is processes
• Conduct Quality Checking Calibration within the team and/or with the onshore SME’s
• Support the Team Lead in Quality, Query Management and MBR/WBRs
• Client Coordination

In the FLP New Business (Superannuation and Life products)Team, my roles and responsibilities have been as below:

• Reviewing & Assessing of New Business Applications
• Updating client records in system which act as input for Underwriting team
• Liaising with Underwriting team & Onshore team via emails for clearing the O/S details for setting up of New Policies and Insurance
• Identifying improvement areas and sharing and implementing ideas
• Query Resolution and analysis
• Drive training and accreditation for respective team members
• Updating SOPs and follow through for client approvals
• Mapping As is processes
• Conduct Quality Checking Calibration within the team and/or with the onshore SME’s
• Support the operations team on Quality, Query Management and Training
• Client Co-ordination

As part of the Team OPUS (Superannuation Product), which deals with Policy Administration, Managing Money Out processes for Superannuation & Conventional Policies my roles and responsibilities was majorly into the following:

• Policy Administration
• Identifying improvement areas and sharing and implementing ideas
• Query Resolution and analysis
• Drive training and accreditation for respective team members
• Conduct Quality Checking Calibration within the team and/or with the onshore SME’s
• Support the operations team on Quality, Query Management and Training

Worked with Various teams of UK and Australian Geogrpahy dealing with Superannuation decommissioning, indexing, new business, servicing and policy administration activities.

Responsibilities:

• Policy Administration
• Identifying improvement areas and sharing and implementing ideas
• Query Resolution and analysis
• Drive training and accreditation for respective team members
• Conduct Quality Checking Calibration within the team and/or with the onshore SME’s
• Support the operations team on Quality, Query Management and Training

Worked with ACCESS Fincomark Pvt Ltd (DSA for CITI Bank N/A) from Jan 2004 to Jul 2004

• Here I was into telemarketing for home loans where we need to contact clients to advise the benefits of home loans and generate leads.
• Described product and service details to customers to provide information on benefits and advantages.

Worked with UNIGLOBE Tours and Travels from Mar 2003 to May 2003

• This profile of mine was into customer care and administration where we deal with direct customers with regards to Fare/ Ticketing and Holiday packages.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Worked with B-GHUD from Oct 2001 to Dec 2002

• I had been working here as an instructor to Spoken English, TOEFL & IELTS students along with taking classes for IATA certification.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.