Girijavathy Jayachandran

Key Responsibilities in Pre Collection

Handle calls about balances and billing questions.

Review and follow up on overdue accounts.

Set up payment plans with patients.

Update account info and document interactions.

Resolve billing issues with the billing department.

Follow HIPAA and FDCPA rules.

Inform patients about assistance programs.

Key Responsibilities in Demographics

Collecting and verifying patient information which will be updated in in EHR systems. Resolve issues with patient information and data entry errors

Obtain or verify demographic details and answer questions.

Follow HIPAA and privacy laws in data collection.

Create reports on patient demographics and data accuracy.

Key Responsibilities in Coding

Conduct regular audits to maintain coding accuracy and compliance with coding guidelines. Communicate coding concerns and issues to appropriate staff members to facilitate resolution and prevent future errors.

Identify and resolve coding discrepancies, denials, and rejections to ensure timely and accurate reimbursement.

Pursue certifications and attend workshops, seminars, and conferences to enhance coding knowledge and skills.

Collaborate with interdisciplinary teams to ensure accurate coding of complex medical cases and procedures.