Girijesh Jaiswal
Noida
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Senior Fraud Analyst
Barclays Bank PLC
Noida
03.2023 - Current
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Developed and implemented strategies for detecting, preventing, and responding to fraud incidents.
- Reviewed transaction patterns to detect fraudulent activities across multiple channels.
- Utilized diverse software tools like SAS, Triumph, Pega, and Excel for conducting data analysis.
- Assisted in the development of training materials related to fraud prevention techniques.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Enhanced customer interactions and internal collaboration by actively employing communication skills when engaging with customers and company personnel.
Customer Success Manager - Retention
Byju's
Bengaluru
04.2022 - 03.2023
- Conducted customer onboarding and training sessions to facilitate successful adoption of product.
- Led a team of 10-12 members in achieving targets and aligning them with set guidelines.
- Trained and mentored staff to optimize customer service performance.
- Contributed technical expertise to bolster the effectiveness of the sales team during client interactions.
- Collaborated with multiple departments to gather and assess customer feedback, leading to enhancements in product and service features.
- Utilized CRM tools for tracking customer interactions and reporting progress towards objectives.
Senior Advisor - Customer Support
Concentrix
Gurugram
06.2021 - 03.2022
- Addressed and resolved diverse customer queries promptly and effectively
- Implemented effective solutions to manage escalations and guarantee customer satisfaction.
- Maintained and strengthened professional relationships, fostering a positive rapport within the organization
- Ensured consistent delivery of exceptional customer experiences
- Achieved elevated levels of overall customer satisfaction by consistently prioritizing and fulfilling customer requirements.
Assistant Store Manager
Xiaomi India Technology Pvt Ltd.
Bhopal
01.2018 - 01.2020
- Reviewed and monitored scheduling, purchases, and expenses to meet quarterly budget targets.
- Coordinated scheduling to optimize store operations and maintain optimal staffing levels
- Conducted training sessions on product specifications, sales incentives, and effective selling techniques for sales associates resulting in significantly higher customer satisfaction ratings
- Applied statistical analysis techniques to support operational decision-making and anticipate team resource demands
- Maintained correct product levels, implemented inventory controls, and organized the backroom to optimize ordering and stock rotation.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Sales Trainee
Bharti Airtel Limited
Bhopal
06.2017 - 01.2018
- Qualified incoming team marketing and sales leads to aid in discovering new contacts.
- Ensured smooth workflow through effective administration
- Assisted in the maintenance of customer relations and handling inquiries for sales professionals
- Demonstrated effective showcasing of product features and benefits to customers
- Collaborated with the sales team to enhance overall efficiency and effectiveness in achieving targets.
Education
MBA in Marketing and Retail -
MK Ponda College of Bussiness and Management
Bhopal, Madhya Pradesh07.2018
BBA -
MK Ponda College of Business and Management
Bhopal, Madhya Pradesh06.2016
Higher Secondary -
Suman Saurabh School
04.2013
Secondary -
Red Rose School
04.2011
Skills
- Effective Communication
- Loss Prevention
- Data Analysis
- Customer Account Management
- Strategic Planning
- Training programs
- Revenue Growth
- Business Development
- CRM Software
Languages
- Hindi
- English
Disclaimer
I declare that the information provided in this resume is accurate and true to the best of my knowledge. I understand that any misrepresentation may result in disqualification from consideration for employment.
Timeline
Senior Fraud Analyst
Barclays Bank PLC
03.2023 - Current
Customer Success Manager - Retention
Byju's
04.2022 - 03.2023
Senior Advisor - Customer Support
Concentrix
06.2021 - 03.2022
Assistant Store Manager
Xiaomi India Technology Pvt Ltd.
01.2018 - 01.2020
Sales Trainee
Bharti Airtel Limited
06.2017 - 01.2018
MBA in Marketing and Retail -
MK Ponda College of Bussiness and Management
BBA -
MK Ponda College of Business and Management
Higher Secondary -
Suman Saurabh School
Secondary -
Red Rose School
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