Giriprasad Murugan
Bangalore
Summary
Student Engagement professional with an extensive background in the design, delivery, and evaluation of complex educational programs. Successfully manages education program budgets, identifies areas of growth, and coordinates events to promote support services. Demonstrated experience in organizing University-wide initiatives and collaborating with educational leaders to make data-driven decisions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
U-next Jigsaw Academy Education Pvt Ltd
Bangalore
03.2016 - Current
- Assisting with planning and coordination of programs and their activities
- Monitoring implementation of program policies and practices
- Handling schedule and budget management for smooth functioning of delivery.
- Support program growth and development as necessary
- Managed over 100 customer calls per day
- Handling student communications
- Coordinate interactions/relationships between faculties and students
- Create and maintain program records, reports, presentations, and proposals
- Identify customer needs and help customers to achieve their goals.
- Inform customers about new features and functionalities
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Supported management of all aspects of program activities and services.
- Interacting with multiple teams to make sure student concerns are resolved status on time.
- Motivating the students to complete the course within the given time frame
- Hands on experience and handling webinar tools such as Zoom,webex & Teams etc
- Expert in multitasking and handling the escalation and complex queries.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service(B2B).
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Paavai Engineering college
2011
Skills
- Team management
- Communications
- MS Office
- Process improvement
- Business operations
- Customer Service
- Operational improvement
- Customer Relationship Management
- Customer Relations
- Staff Supervision
Affiliations
- Achieved 100 social media testimonials in the year of 2019 and the program which is handled on the bootcamp conducted by Jigsaw Academy.
- Collected 20+ positive testimonials from B2B participants some of them are in social media conducted by U-next Jigsaw.
Timeline
Assistant Manager
U-next Jigsaw Academy Education Pvt Ltd
03.2016 - Current
Bachelor of Engineering - Electrical & Electronics Engineering
Paavai Engineering college
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