Giriraj Prasad Yadav
Hospitality
Alwar,RJ
Summary
Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
27
27
years of professional experience
Work History
Operations Manager
Mizuki Ryokan ( A Unit of Malik Brother)
Jalisana, Ahmedabad
10.2023 - Current
- Led daily operations to enhance guest satisfaction and service quality.
- Coordinated staff schedules to ensure adequate coverage and efficient workflow.
- Developed standard operating procedures for front desk and housekeeping teams.
- Facilitated communication between departments to streamline service delivery.
- Oversaw guest check-in and check-out processes for efficiency and accuracy.
- Resolved guest concerns promptly to maintain a positive experience at the ryokan.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Senior Executive
Aju Ryokan
Jalisana, Ahmedabad
03.2015 - 02.2018
- Oversaw guest check-in and check-out processes for efficiency and accuracy.
- Resolved guest concerns promptly to maintain a positive experience at the ryokan.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Reviewed completed work to verify consistency, quality, and conformance.
Front Office Executive
Heritage Holidays Pvt. Ltd.
New Delhi
02.2001 - 05.2014
- Handled phone inquiries and provided information about holiday packages and services.
- Scheduled appointments and coordinated bookings for various travel arrangements.
- Maintained accurate records of guest interactions and transactions in the system.
- Collaborated with team members to enhance service quality and guest satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Organized incoming mail and distributed it accordingly.
- Managed front desk operations and welcomed guests at Heritage Holidays Pvt. Ltd.
Front Office Assistant
De Vivendi Resorts
Manali
02.1999 - 05.2001
- Managed front desk operations and provided exceptional customer service to guests.
- Coordinated room bookings and reservations using property management software.
- Assisted guests with check-in and check-out procedures efficiently and courteously.
- Handled guest inquiries, complaints, and requests with professionalism and empathy.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
Education
Graduate Certificate - B. Com
KLP Collage
Rewari ( Haryana)08-1994
10+2 - Commerce
Senior Secondary School
Rewari (Haryana)06-1992
Matriculation - Hindi, English, Mathematics, Science, History Etc.
Senior Secondary School
Rewari ( Haryana)07-1989
Skills
- Team communication
- Client relationships
- Contract review and recommendations
- Performance monitoring
- Vendor negotiation
- Standard operating procedures
- Customer relationship management
- Staff scheduling
- Quality assurance
- Effective communication
- Guest service excellence
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Hobbies
- Traveling and exploring the new spot
- Spend the time in nature's laps as much as possible
- Dancing and cooking
- Reading of books
Date of Birth
- 02/07/1972
Permanent Address
Village- Mundanwara Kalan
District-Alwar, Tehsil-Mundawar
Rajasthan-301427
Timeline
Operations Manager
Mizuki Ryokan ( A Unit of Malik Brother)
10.2023 - Current
Senior Executive
Aju Ryokan
03.2015 - 02.2018
Front Office Executive
Heritage Holidays Pvt. Ltd.
02.2001 - 05.2014
Front Office Assistant
De Vivendi Resorts
02.1999 - 05.2001
Graduate Certificate - B. Com
KLP Collage
10+2 - Commerce
Senior Secondary School
Matriculation - Hindi, English, Mathematics, Science, History Etc.
Senior Secondary School