GIRISH H. J
IT SUPPORT SPECIALIST
Summary
Experienced professional with a proven track record in network configuration, troubleshooting, and desktop support. Skilled in setting up email clients, managing network devices, and providing application support. Strong background in client interactions via telephone, email, and ticketing systems. Seeking a challenging role that fosters growth and continuous learning opportunities. Specifically interested in cloud and DevOps positions with knowledge in DevOps and cloud ,Linux .
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Desktop Support Engineer
Infosoft digital design & service private limited
06.2024 - Current
- IT Specialist – Adani Projects (Airport IT Department)(wipro)
- Installed and troubleshot desktops, laptops, and operating systems (Windows 10, 11, and Adani Windows images).
- Resolved hardware and network issues, including VOIP, switches, and network alerts.
- Configured network and local printers.
- Maintained desktops with regular updates, patches, and compliance checks.
- Supported applications like MS Office 365, Outlook, OneDrive, VPN, EDR, and DLP.
- Application support installing licensed software's like aviplan,autocad,revit,chaos etc.
- Used tools such as Bomgar, ServiceNow, and Power BI for remote support and ticketing.
- Managed client interactions via phone, email, and ticketing tools.
- Handled asset management tasks for hardware and software.
Desktop Support Engineer
Fussion Enterprises
01.2021 - 03.2024
- Installation and Troubleshooting of Desktop.
- Installation of Operating System like Windows 7 and windows 8 and 10.
- Trouble shooting of Hardware and network related Problems.
- Configure Network Printers.
- Responsible for maintaining the Desktops with periodical update and checkup like windows patch updates and Antivirus updates etc.
- Support for the application packages Like MS office etc.
- Configuring and Troubleshooting Mail Client like MS Outlook.
- Working in Desktop support (Level 1), attending to user problems and troubleshooting through Remote Tools like Team Viewer and RDC.
- Knowledge in ADS and DNS, DHCP services in Windows 2016 R2 server.
Education
HSC -
Angelo Matriculation Higher Secondary School
Tirunelveli, India01-2012
SSLC -
Angelo Matriculation Higher Secondary School
Tirunelveli, India01-2014
B.E -
Loyola Institute of Technology And Science
Nagercoil, India01-2018
Skills
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Application Skills
- Servicenow
- Bomgar
- Anydesk
- Team viewer
- Windows os
- Linux
- putty
- Git
Coursework
- CCNA
- AZ-900: Microsoft Azure Fundamentals
Certification
CCNA
projects
- Hosted a static website using HTML on AWS EC2 with Apache server; configured custom domain via Route 53.
- Managed DNS settings, security groups, and deployed assets for public web access using AWS Cloud services.
Personal Information
- Date of Birth: 03/05/97
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the above-mentioned details furnished by me are true and correct to the best of my knowledge and belief. I am willing to produce original certificates on Demand at any stage.
Place : Trivandrum
Date : 06-08-2025
Timeline
Desktop Support Engineer
Infosoft digital design & service private limited
06.2024 - Current
Desktop Support Engineer
Fussion Enterprises
01.2021 - 03.2024
HSC -
Angelo Matriculation Higher Secondary School
SSLC -
Angelo Matriculation Higher Secondary School
B.E -
Loyola Institute of Technology And Science
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