Learning new Skills
GIRISH . J
Frontoffice Manager
Valmikinagar Andharahalli
Summary
To work hard with full determination and dedication to achieve organizational goals and to seek practical exposure and Carrier Growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
14
14
Certifications
4
4
Languages
Work History
Front Office Manager
Raja Skoda Mahadevapura
Bangalore
06.2022 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Monitored customer service trends and provided insights to management team for further improvement.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Advisor
Raja Skoda Mahadevpura
Bangalore
06.2021 - 06.2022
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed process improvements to enhance overall delivery of service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
Deutsche Motern BMW Service Center
Bangalore
11.2019 - 05.2021
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed process improvements to enhance overall delivery of service.
Service Manager
Garuda NEXA Service Center
Bangalore
11.2018 - 10.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Sales Consultant
Blue Hyundai
Bangalore
11.2017 - 10.2018
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Oversaw daily outbound calls to identify services that address primary needs.
Education
Diploma In Automobile Engineering - Diploma in Automobile Engineering
PES Polytechnic
Bangalore 09.2014 - 10.2017
SSLC - Secondary Education
SPGH High School
Bangalore 04.2002 - 07.2012
Skills
Strong leadership and motivational skillsAbility to handle pressureQuick learnerGood Technical KnowledgeProficient with MS Word, Excel and PowerPoint
Skoda Customer Experience
Skoda Customer Experience Advance
Technical skillAuto CAD, Adobe Photo shop, Coral Draw, Solid Edge,MS Office ,DMSISPA NEXT, ELSA PRO, ETKA Operation, Service Cam
Relationship building
Workflow planning
Issue handling
Staff Management
Strategic planning
Budgeting
Creative merchandising
Business Development
Negotiation
Business planning
Customer Communication
Exceptional oral communication skills
Team Building
Self-Motivated
Customer Handling
Multitasking Abilities
Complaint resolution
Certification
Technical Skill and Training
Accomplishments
- Top 2 in customer Satisfaction National wise - Hyundai
- 2 Times Skoda Skill Challenge Winner Regional Round
- 2 Times Skoda Skill Challenge Winner National Round
- Represented India 🇮🇳 in Skoda Skill challenge International in Germany ( Czech Republic )
Interests
Bike Rides
New Technologies
Watching Movies
Being in Nature
Timeline
Front Office Manager
Raja Skoda Mahadevapura
06.2022 - Current
Skoda process Training
06-2022
SKODA ADVISOR LEVEL 3 CERTIFICATION COMPLETED
09-2021
SKODA TECHNICAL SKILLS
07-2021
Service Advisor
Raja Skoda Mahadevpura
06.2021 - 06.2022
BMW ADVANCE TECHNICAL SKILLS
04-2021
BMW TECHNICAL SKILLS
09-2020
BMW Process Training
08-2020
BMW Service Adviser Induction Program
02-2020
Service Advisor
Deutsche Motern BMW Service Center
11.2019 - 05.2021
BASIC TECHNICAL SKILL 2019
07-2019
ADVANCE TECHNICAL SKILL EXAMES 2019
03-2019
Suzuki Service Qualification Standards (SSQS) Bronze Exam 2019
12-2018
Service Manager
Garuda NEXA Service Center
11.2018 - 10.2019
Technical Skill and Training
10-2018
NEXA Process Training
10-2018
Sales Consultant
Blue Hyundai
11.2017 - 10.2018
Diploma In Automobile Engineering - Diploma in Automobile Engineering
PES Polytechnic
09.2014 - 10.2017
SSLC - Secondary Education
SPGH High School
04.2002 - 07.2012