Girish Juyal

• Lead and manage a team of 5 technical support executives, providing guidance, training, and coaching to enhance their skills and performance.
• Design and implement Key Result Areas (KRAs) for team members, focusing on performance improvement and goal achievement.
• Provide customized solutions to clients, ensuring timely resolution of their queries and issues.
• Handle client escalations, resolving complex problems and ensuring customer satisfaction.
• Monitor and analyze team performance on monthly and quarterly basis, identifying areas for improvement.
• Manage vendor relationships with Truecaller, WhatsApp, SMS, and OBD vendors, ensuring seamless service delivery.
• Conduct regular training sessions for other teams to enhance their product knowledge and improve overall performance.
• Collaborate with product team in testing and launching new products, providing valuable feedback and insights.

• - Lead and manage team of 5 technical support executives, providing guidance, training, and coaching to enhance their skills and performance.
• Design and implement Key Result Areas (KRAs) for team members, focusing on performance improvement and goal achievement.
• Provide customized solutions to clients, ensuring timely resolution of their queries and issues.
• Handle client escalations, resolving complex problems and ensuring customer satisfaction.
• Monitor and analyze team performance on monthly and quarterly basis, identifying areas for improvement.
• Manage vendor relationships with Truecaller, WhatsApp, SMS, and OBD vendors, ensuring seamless service delivery.
• Conduct regular training sessions for other teams to enhance their product knowledge and improve overall performance.
• Collaborate with product team in testing and launching new products, providing valuable feedback and insights.

• - Provide advanced technical support for complex customer issues.
• - Manage and resolve escalated customer complaints and technical issues.
• - Collaborate with internal teams (Product, Sales and support) to resolve technical issues and improve product quality.
• - Handled activation process
• - Handled client's custom requirements

- Provided technical support and troubleshooting for all the issues.

- Resolved complex technical problems via phone, email, and chat, ensuring high customer satisfaction.

- Collaborated with internal teams (Product, Sales and support) to resolve technical issues and improve product quality.

- Documented and tracked customer interactions using CRM software like Freshdesk, Zoho desk and Jira.
- Met and exceeded performance metrics

• Customer Relationship Management
• Sales and Account Management
• Identify and pursue new business opportunities, resulting in revenue growth
• Resolve complex customer complaints and issues in timely and professional manner
• Conduct regular client meetings, calls, and emails to ensure customer needs are met