Girish K
Assistant Manager
Bangalore,Karnataka
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
Verity Global Solutions
Bangalore
09.2020 - 01.2024
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Create and managed Standard Operating Procedures (SOP) for clients handled
- Ensuring team follows Standard Operating Procedures (SOP)
- Ensuring that all internal training programs for staff development are conducted periodically & effectively
- Identify right staff for upward movement in their positions
- Ensuring that all relevant reports are maintained and made available to concerned parties
- Billing clients on transactions processed monthly
- Assign volumes to team members and ensure daily productivity and TAT are met as per client requirements
- Prepare and maintain yearly Performance of team members
Senior Team Lead
Mphasis
Bangalore
12.2019 - 09.2020
- Established clear performance metrics for individual team members, driving accountability towards meeting organizational goals.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
- Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
Senior Team Leader
SLK Global BPO
Bangalore
03.2016 - 12.2019
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality services according to specifications.
- Streamlined communication channels for improved cross-functional collaboration, resulting in better project outcomes.
- Handling team of 24 and managing all procedural related queries by team
- Looking in for simplification of process to help team
- Conducting product specific training and reviewing process knowledge of each team member
Supervisor
Indecomm Global Services
Bangalore
07.2005 - 03.2016
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Handling team of 17 members and managing all procedural related queries by team.
- Looking in for simplification of process to help team.
- Conducting product specific training and reviewing process knowledge of each team member.
- Ensuring team is following Standard Operating Procedures (SOP).
- Anticipating and forecasting operation oriented task like increase in order volumes, seating & staffing and take necessary action to handle them.
- Ensuring that all internal training programs for staff development are conducted periodically & effectively.
- Ensure that employees adhere to Company policies, procedures and maintain floor decorum.
- Taking initiatives for welfare of team members and Company.
Education
Bachelor of Science - Computer And Information Sciences
MES College of Arts, Commerce And Science
Malleswaram, Bangalore 06.2000 - 01.2003
Skills
Hiring and Training
Operations Management
Recruiting and interviewing
Product and service knowledge
Staff Management
Staff Training and Development
Team motivation
Customer Service
Active Listening
MS Office
Excellent Communication
Hiring and Training
Staff Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant Manager
Verity Global Solutions
09.2020 - 01.2024
Senior Team Lead
Mphasis
12.2019 - 09.2020
Senior Team Leader
SLK Global BPO
03.2016 - 12.2019
Supervisor
Indecomm Global Services
07.2005 - 03.2016
Bachelor of Science - Computer And Information Sciences
MES College of Arts, Commerce And Science
06.2000 - 01.2003