Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Girish Kadagi

Girish Kadagi

Services Head/Domain Principal - Client Operations
BENGALURU,KARNATAKA

Summary

Dedicated Senior leader with 19 years of exceptional management performance. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in operations management, compliance, reporting and budget management.

Overview

19
19
years of professional experience

Work History

Services Head/Domain Principal

Infosys BPM
Bengaluru
06.2023 - Current
  • Playing a crucial role in the company's expansion efforts by identifying potential services offerings for existing clients & prospective clients
  • Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
  • Implemented training programs to enhance staff skills, leading to improved service quality
  • Spearheaded initiatives aimed at Clients Balance sheet optimization:

- Identified opportunities to clear ~ $ 30 MN receivable and prepared recovery plan

- Streamlined and Improvised the advance recovery process by identifying opportunities to reduce recovery cycle for effective Cash management

Director

Ocwen Financial Solutions Private Limited
Bengaluru
02.2023 - 05.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Senior Manager

Ocwen Financial Solutions Pvt Ltd
Bengaluru
10.2019 - 01.2023
  • Managing 100% offshore process with team of 80+ members across 3 locations, reconciling over 8K custodial, sub servicing billing and clearing accounts.
  • Maintaining 100% reconciliation completion TAT and 99.80% accounts with no aged items greater than 90 days in accordance with Reg AB, USAP, GSE and investor guidelines. Reduced reconciling outages by 60% between 2020 to 2022.
  • Process Re-engineering and automation enhancement leading to high efficiency and better control. Over 30 FTE gain in 2019-22. 99.5% TI recons and 40% PI custodial accounts are auto generated
  • Over $ 1 MN interest savings achieved by improving advance recovery and pay down process on liquidated loans
  • Improved PI advance repay process leading to over $ 1.4 MN interest saving and better usage of equity
  • Recommended and implemented successful strategies to maximize strong control environment
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Support strategy that drives talent development and retention
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Manager

Ocwen Financial Solution Pvt Ltd
Bengaluru
04.2012 - 10.2019
  • Planned and executed 100% transition of process
  • Partnered with upstream Business Units to identify and fix process gaps leading to better and efficient cash movements.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager

Ocwen Financial Solutions Pvt Ltd
Bengaluru
10.2010 - 04.2012
  • Managed team of 35+ responsible for Balance sheet and Off balance sheet reconciliations
  • Hiring, Training and mentoring new team members
  • Developed loyal and highly motivated team through proactive engagement & building activities
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Team Leader

Ocwen Financial Solutions Pvt Ltd
09.2007 - 10.2010
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with internal and external customers through positive attitude and attentive response.
  • Cross-trained and provided backup support for organizational leadership.
  • Coordinated weekly meetings for internal and external groups.

Analyst

Ocwen Financial Solutions Pvt Ltd
10.2005 - 09.2007
  • Complete reconciliation in accordance to internal and external compliance requirements
  • Work with various business units to clear cash outages in timely manner
  • Discover root causes of problems and identified appropriate solutions.
  • Conducted system analysis and implementation to maintain and improve automation

Education

Certificate Program - Executive General Management Program

Indian Institute of Management
Lucknow
07.2014 - 2015.07

MBA - Finance

JSS CMS, SJCE Campus
Mysore
06.2003 - 2005.08

BBA - Business Administration

SDVSS
Sankeshwar
06.2000 - 2003.06

Skills

Strategic Planning and Execution

Accomplishments


  • Key team player in migration of accounting and servicing system to new platforms
  • Built a support system to feed the accounting system based on servicing system reports
  • 100% Process transition to offshore
  • Built auto-generated reconciliation process
  • Envisioned and built Reconciliation Tracking Database to track reconciliation completion, item tracking, real-time aging, manage dashboard

Timeline

Services Head/Domain Principal

Infosys BPM
06.2023 - Current

Director

Ocwen Financial Solutions Private Limited
02.2023 - 05.2023

Senior Manager

Ocwen Financial Solutions Pvt Ltd
10.2019 - 01.2023

Certificate Program - Executive General Management Program

Indian Institute of Management
07.2014 - 2015.07

Manager

Ocwen Financial Solution Pvt Ltd
04.2012 - 10.2019

Assistant Manager

Ocwen Financial Solutions Pvt Ltd
10.2010 - 04.2012

Team Leader

Ocwen Financial Solutions Pvt Ltd
09.2007 - 10.2010

Analyst

Ocwen Financial Solutions Pvt Ltd
10.2005 - 09.2007

MBA - Finance

JSS CMS, SJCE Campus
06.2003 - 2005.08

BBA - Business Administration

SDVSS
06.2000 - 2003.06
Girish KadagiServices Head/Domain Principal - Client Operations