GIRISH KHANNA
Delhi
Summary
Dynamic Retail Operations Manager with over 12 years of experience in sales and operations for premium brands in the retail industry. Demonstrated expertise in P&L management, inventory control, and staff recruitment, leading to significant revenue growth and profitability. Proven ability to maintain optimal inventory levels while minimizing waste and maximizing operational performance. Strong interpersonal and communication skills facilitate effective team management and exceptional customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Apparel Group - Levi's
Kuwait
06.2022 - 09.2024
- Heading store operations of 2000 sqft Area, supported by a team of 5.
- Developing & implementing sales strategies, monthly business plan and annual operating budgets for all stores.
- Closely tracking KPIs like Conversion, Gross & Net Sales, ATV, UPT, LPC, so on.
- Achieving targets for revenue & quantity for each product category and brand; bringing out USP of all brands to achieve higher sales.
- Ensuring proper visibility of collections by rotating display in each store; reporting and suggesting on store maintenance and lighting after each visit and/or feedback received from store teams.
- Maintaining stock availability; reviewing allocated stock, daily count of high value items and opening/closing count of display products to avoid unwanted shrinkage; conducting quality audits in stores.
- Maintaining cleanliness, hygiene and ambience of the store.
- Driving continuous improvement of operations at all outlets.
- Closely tracking competitors' products in the market and accordingly modifying strategies for maintaining store performance.
- Recruiting & managing the team including performance appraisal and training; resolving attrition issues promptly and maintaining high staff retention rates.
- Building a strong management team capable of meeting and exceeding needs of customer-focused operations.
- Implementing a new sales training program that results in increase in team productivity, improved overall sales performance and customer satisfaction.
- Built a customer centric culture in the store and built a delighted customer base of store; resolved customer complaints within expected timeline.
- Maximized revenue by understanding consumer buying patterns and by designing effective & cost-efficient implementation programs on customers.
- Achieved top-line, middle-line and bottom-line targets by making correct decisions on product-mix and promotion.
- Enabled smooth operations; reduced merchandise replenishment cycle through advance planning.
- Secured repeat business by maintaining healthy business relations with clients and by resolving their queries & complaints promptly.
- Maintained best standards of customer service.
- Controlled stock; implemented visual merchandising activities and in-store promotional campaigns for new collections for better visibility.
Store Manager
Apparel group-Herschel Supply Co., Naturalizer
UAE
02.2012 - 12.2021
- Managed complete store administration including inventory control, merchandising, and cash monitoring
- Delivered excellent customer service by greeting & assisting customers and promptly responding to their inquiries & complaints
- Protected store assets & merchandise by adhering to company SOPs
- Administered staffing requirements, including hiring, development and retention of staff
Education
Masters - Retail Management
Jaro Education
India01.2012
Bachelors - Business Administration
Pondicherry University
India01.2003
Skills
- MS Office
- Outlook
- Oracle X Store
- MS Excel
- Team Building and Leadership
- Audit & Compliance
- Customer Service
- Visual Merchandising
- Retail Operations
- Store Operations
- Inventory Control
- Stock Take
- New Store Opening
- Sales
- Promotion
- Strategic Planning
- Execution
- Time Management
- Recruitment
- Training
- Performance Management
- Decision Making
- Problem Solving
Certification
- Apparel Management Program, 2015
- Logistics of Warehouse Operations in Supply Chain Management, 2020
- The Business of Logistics in Supply Chain Management, 2020
- IT Course from Tata lnfotech, 2001
Number Of Dependents
2
Languages
- English
- Hindi
Notable Highlights And Awards
- Delivered 20% growth across all KPIs during 2017 - 2019.
- Successfully resolved 95% customer enquiries & complaints.
- Awarded for Best Customer Service in Mystery Shopping Report for DSES in Dubai by achieving 98%.
- Received accolades for driving profitability and operational efficiency within the organization.
Personal Information
- Passport Number: X 2873701
- Date of Birth: 03/11/83
- Nationality: Indian
- Driving License: India and UAE
- Marital Status: Married
Timeline
Retail Store Manager
Apparel Group - Levi's
06.2022 - 09.2024
Store Manager
Apparel group-Herschel Supply Co., Naturalizer
02.2012 - 12.2021
Masters - Retail Management
Jaro Education
Bachelors - Business Administration
Pondicherry University
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