Girish N

Strategic Business Development:

• Lead strategic planning and identification of high-value seller (HVS) opportunities within trademark-registered brands and national distributors

• Develop and execute marketplace sales strategies through stakeholder alignment and effective account onboarding

• Create data-driven business cases to attract premium brands to Amazon's platform

Growth & Performance Management:

• Drive key performance metrics focusing on revenue growth, seller satisfaction, and operational efficiency

• Analyze market trends and competitive landscape to identify growth opportunities

• Implement and optimize scalable solutions in partnership with cross-functional teams

Account Management Excellence:

• Serve as the primary relationship owner for a portfolio of high-value sellers

• Provide strategic guidance and solutions to help sellers maximize their Amazon presence

• Build strong partnerships with internal stakeholders to accelerate seller success

Process & Program Innovation:

• Leverage customer feedback and market insights to develop seller-focused features and programs

• Identify operational inefficiencies and implement process improvements

• Lead pilot programs to test and scale new seller solutions

Business Development & Integration:

• Define and target strategic seller segments and industry verticals based on market knowledge

• Evaluate and onboard valuable sellers for various Amazon services

• Design and deliver seller training programs to ensure self-sufficiency

• Monitor key performance indicators and provide data-driven recommendations for growth

• Collaborate with teams to develop and implement innovative business solutions

• Company Overview: GlowRoad is a platform that helps women entrepreneurs to start their own businesses by providing them with a range of products to sell.
• Project : Clever tap
• Overview: CleverTap is a cloud-based customer engagement and user retention platform, providing real-time user behavioral analytics for customized user experiences and optimal engagement.
• Achievements : Improved Push Notification (PN) Click-Through Rate (CTR) from 0.38% in Sept 24 to 0.47% in Oct 24 10% increase in clicks, 15% increase in orders.

Strategies :

• Personalized Push Notification: content using reseller metrics
• Auto Carousel Push Notification: For showcasing product variety
• Timer Push Notification: For countdown displays.
• Clickbait Push Notification: To drive more traffic to the website and app.
• Activities : Allocation of real estate slots based on the monthly targets assigned for the relevant category and coordination with the relevant teams to timely update the necessary details for seamless operational efficiency.
• Support the creation of merchandising strategies for extensive store wide promotions while collaborating closely with category managers and the merchandising team to plan promotion schedules.
• Collaborating closely with the Category, content and creative teams to support the daily business promotion initiatives which we have established for Daily operational success.
• Creating and launching carousels, widgets, Search Keyword Banners, category pages, and Push Notification campaigns on the app Ensuring accurate landing page integration.
• Overseeing daily operational activities and compiling various reports on a daily, weekly, and monthly schedule.
• Evaluating customer preferences and examining their online activities and buying patterns to provide tailored recommendations to Customers.
• Taking live of daily flash sale campaigns during non-peak hours to boost app engagement and offer extra discounts on products to customers.
• Managing account suppression and un suppression.
• overseeing vendor-related shipment dependencies, and addressing customer and vendor escalations.
• Exhibits strong judgment in circumstances where data analysis falls short for making informed decisions.
• Addressing fraudulent activities related to suppliers and customers occurs once a complaint is submitted in the portal regarding different items or incomplete products.

• Order Management : Handled order processing for all leading channel partners.
• Content Creation : Developed Content Based on Trends, Styles, and Patters listed Products across all Market Places.
• Reporting : Created daily sales, return, and GRN reports.
• Invoice Preparation : Prepared sales invoices and generated reports.
• VBA Macros Implementation : Automated fetching of sales and return data from Uni-commerce and associated marketplace players.

• Managed marketplace orders (Amazon, Flipkart, Myntra, Jabong, Snapdeal, etc.).
• Listed products and ensured listings met standards.
• Developed sales strategies for inventory and new product launches.
• Monitored competitors' products and pricing.
• Generated daily sales and inventory reports.
• Participated in buying and sourcing for new products.
• Curated and pinned products to enhance customer reach and sales.
• Conducted catalog management activities (adding, changing, deleting, and retiring content).

• Quality Management System (QMS): Managed QMS processes to meet quality policies and objectives, focusing on customer needs.
• Reporting: Generated daily/monthly reports for monitoring portfolio managers using imported feed data.
• Change Management: Created change requests for production environment modifications.
• Support and monitoring: Provided user support, monitored systems, and prepared daily status reports.
• Issue Resolution: Addressed critical user-reported errors and documented solutions for recurring
• Root Cause Analysis: Analyzed and monitored the root causes of errors.