Girish Nair

Currently working as a Lead Associate- Transaction Quality at WNS, where I am responsible for overseeing the quality and accuracy of transaction processes. I utilize my analytical skills to identify areas for process improvement and implement strategies to enhance overall output. My track record includes supporting and improving pilot processes, increasing process output, and effectively resolving conflicts to ensure smooth operations.

• Overseeing the quality and accuracy of transaction processes,
• Utilizing analytical skills to identify areas for process improvement.
• Implementing strategies to enhance overall output and process efficiency. Supporting and improving pilot processes to increase process output.
• Setting up and leading calibration sessions to understand quality standards within process.

Customer service professional with a knack of building positive relationships with customers. Skilled in problem solving and conflict resolution, with a demonstrated ability to turn negative experience into positive outcomes.

• Understanding customer concern's and generating prompt solutions.
• Excellent complaint handling skills
• Focusing on customer satisfaction and process interest
• Understanding process and improving any grey areas within process.