Team-oriented self-starter bringing 20 years in training, staff development, Team management and sales. Exceptional communication, analytical and organizational skills.
Overview
20
20
years of professional experience
Work History
Zonal Training Manager
Equitas Small Finance Bank
08.2023 - Current
To Oversee the Training requirement of the Regions in the Zone.
To Conduct Induction Training to the new Joiners joined across various regions.
To understand the training requirement from the business and provide training accordingly.
To deliver Product and Process training to Staff working in various Roles of the Bank.
To Conduct SOP Trainings to the Front Line Sales staff enabling them to understand their role better and earn incentives.
To ensure that all staff are in sync with the Top Management's vision and mission of the Bank and bridge the gap wherever required by delivering the desired Training.
Branch Manager
Saraswat Co-op Bank Ltd
09.2019 - 07.2023
To Achieve the Budget allotted to the branch (Including Advances, Deposit, Third Party, CASA, etc.)
To ensure that Best Customer Services is delivered at all times.
To Manage and supervise the work in the branch by delegating the work to the staff in an effective way.
Processing of Commercial and Retails loan proposals at the branch.
Sanctioning of Retail loans (Within the Sanctioning Delegation given to the Branch Manager)
Marketing of the bank products (Including Third Party Products) as highlighted by the top management in a way that is measurable and profitable to the branch and the bank in general.
To monitor the various GL heads of the branch to keep the expenses and other Audit indicators under check.
To ensure that the branch adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) norms effectively.
To ensure that all the reporting's to the appellant authorities are done within the required TAT.
To ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch are adhered to at all times.
To ensure that the branch is Audit complied and attains Above Satisfactory Ratings in the Branch Audit.
Branch Manager
Catholic Syrian Bank
03.2016 - 09.2019
Responsible for the Branch GL Targets (Advances & Deposits) and CASA.
Tracking and monitoring daily productivity and book movement of the branch.
Liability generation & New Business development (CASA acquisition).
To ensure that the branch adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) norms effectively.
Cross Sell of various Third-party products and Asset products.
Comply with Bank policies and processes.
Conduct customer engagement programs and marketing events.
Drive Employee Engagement activities in the branch.
Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch.
Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns.
Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services.
Ensure Audit related deliverables both internal and external are met as per the prescribed norms.
To ensure branch operations and customer service standards are met at all times.
Branch Manager
Bandhan Bank.
02.2015 - 02.2016
Attaining the Sales Budget of the branch with the resources given.
Branch operations, Customer service and teller activities and work with the regulatory compliance, internal policies and procedures.
To work in lines with the organization Goals and make strategies to meet the topline and bottom-line targets.
To ensure that the operations of the branch are in lines with the organisations internal policies and regulatory compliance are adhered to.
To Ensure that all the Accounts are KYC Complied and timely reporting of Compliance issues of the branch.
Branch Operations Manager
Kotak Mahindra Bank Ltd
02.2014 - 12.2014
Managing and supervising the operations and transactions of the Branch (Clearing, Trade, Fund Transfers, ECS, Account Opening and Trade transactions).
Authorising and monitoring of all the transactions. (Cash and non-Cash).
To perform Daily and monthly Audit of the stocks and register and point out gap if there are any.
To monitor and manage the cash requirement in the ATM and also auditing the same on a laid down interval.
Supervision to ensure that all the transactions are processed as per the circulars and laid down guidelines.
To ensure that all the transactions are processed within the prescribed TAT.
To resolve all the service-related issues of the Branch.
Customer Care Manager (CCM)
ING Vysya Bank Limited (Mumbai)
01.2010 - 12.2014
Managing and allocation of work to all the team members.
Over viewing and monitoring of all the transactions and supervising the operations and transactions of the Branch.
To take out daily and monthly reports which are the basis of all the Audit checks and to do timely reporting of the same to the corporate office.
Supervision to ensure that all the transactions are processed as per the circulars and laid down guidelines.
To ensure that all the transactions are processed within the prescribed TAT.
To ensure that all the Accounts are Know Your Customer (KYC) complied and to timely report to AML and other regulatory departments.
Teller
HDFC BANK
01.2008 - 12.2010
My Basic Job is to Handle the Teller or the Cash Counter.
My job profile includes performing cash receipts and payments over the counter and also with respect to acceptance and clearing of cheque and reconciling daily batch journal reports.
Handling all the Forex and Remittance Transactions performed at the branch.
Keeping a track of suspicious transactions through Bank A/c's and reporting the same to the concerned Departments.
My job profile also includes generating leads and converting the same for cross selling products like Insurance and loans and also Ensuring K.Y.C and AML compliance shortages, customer service oriented.
Processing Officer
MAERSK Global Service Center (Mumbai)
01.2005 - 12.2007
Worked in the Audit and Rating department.
Line rating as per the contractual rates for the contract customers.
Auditing the rates billed in the shipment bills to find out whether it is billed as per the existing contracts or according to tariff.
Was part of the various pilot projects under taken at GSC in Mumbai.
Was Back up Team leader in the last project that I worked in.
Education
Post Graduate Diploma - Banking and Finance
SIES College of Management Studies
Management graduate - undefined
Mumbai University
Skills
Talent development programs
Training program development
Analytical problem solver
Proven leadership traits
Other Professional Certifications
JAIIB, IIBF
Personal Information
Date of Birth: 11/22/83
Marital Status: Married
Hobbies and Interests
Music
Sports
Reading
Timeline
Zonal Training Manager
Equitas Small Finance Bank
08.2023 - Current
Branch Manager
Saraswat Co-op Bank Ltd
09.2019 - 07.2023
Branch Manager
Catholic Syrian Bank
03.2016 - 09.2019
Branch Manager
Bandhan Bank.
02.2015 - 02.2016
Branch Operations Manager
Kotak Mahindra Bank Ltd
02.2014 - 12.2014
Customer Care Manager (CCM)
ING Vysya Bank Limited (Mumbai)
01.2010 - 12.2014
Teller
HDFC BANK
01.2008 - 12.2010
Processing Officer
MAERSK Global Service Center (Mumbai)
01.2005 - 12.2007
Management graduate - undefined
Mumbai University
Post Graduate Diploma - Banking and Finance
SIES College of Management Studies
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