Girish Rao K
Bengaluru
Summary
An experienced cross disciplined business leader with over 16+ years of experience in Product Management, Enterprise sales, Pre-sales, Business Development and Global Partnerships in the field of Communication Platform as a Service (CPaaS), CRM Integrations, VAS and SaaS based platform. An authoritative leader adept at overseeing Product and Business Strategy. Have spearhead process for sales, GTM strategies, product development and innovations that drives 20%+ growth across various product portfolios and increased customer satisfaction by 10%. Extensive experience in partnerships, sales, Integrations, Marketplace Listing, business development, team mentorships and customer feedback has enabled crafting strategies that significantly impacted business performance, generating an overall increase in annual earning over 15%.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager – Head of Partnerships
Route Mobile Limited
05.2020
- Generated revenue portfolio of 10mn USD in 2023
- 20+ key logos acquired, 35+ partners from India, SEA, Middle East, 15+ large CRM and ISV Native integrations
- End to End ownership of sales, Partnership business including Profit & Loss (P&L) and Roadmap and management of global technical, product and sales managers
- Manage team of 10 people comprise sales manager, partnership manager, CRM Product Manager, and GTM manager
- Streamlined enterprise sales, ISV / SI management process basis partnership feedback, market trends that results 25% growth in revenue and customer satisfaction
- Improve Integration documentation, Sales & Marketing pitch, and engineering process to ensure error free & customer friendly customer facing documentations
- Spearheaded Sendclean and Cooee acquisitions, resulting in strong email AI engine and E-commerce retention platform offering to fulfill CPaaS stack
- Spearheaded seamless integration on Salesforce, AWS Marketplace, Shopify, Zoho, Wenengage, MoEngage, Clever Tap, Resultics, HCL and other prominent CRM and ISV integrations
- Implemented a robust partnership program system, reducing deal-classes and enhanced overall healthy collaboration across the globe
- Created a competitive product strategy & roadmap by balancing demands from internal team and strategic customers leading to a 10% YOY increase in customer satisfaction
- Part of core leadership team
- Setting up the complete ISV partnership team for RML – which include hiring of highly motivated team, execution of partnership strategy, developing partnership plans, process, forecast, presentations and proposal and growth marketing strategies for India, SEA, MEA, & LATAM Market.
Product Manager – India CPaaS product
Karix India Private Limited
11.2014 - 05.2020
- Co-worked in launching conversational based product (WhatsApp, Chatbot, Live Agent and PWA) that improved customer engagement by 70%
- Streamlined product backlog management process basis customer and sales team feedback, market trend that results 20% improvement in customer satisfaction
- Improved product, documentation and engineering team process interlock to ensure error free and customer friendly customer facing documentations
- Support sales team in GTM activities to foster top level by 10-20% at-least.
Product Manager – VAS Services
Onmobile Global Limited
04.2007 - 10.2014
- Product owner for sports vertical – top line revenue of over 4 MN USD, deployed in 20 countries
- Responsible for strategy, roadmap, design, development, shipment, launch and maintenance of product collaborations with nearly two-dozen and foreign cross-functional teams in Africa, Asia, Europe and Latin America
- Ensures product compliance with industry and regulatory standards
- Ensure adherence to product delivery processes and product documentation.
Executive Finance – Banking Services
ANZ Banking
04.2005 - 03.2007
- Responsible for Bank reconciliation, credit notes, invoice processing
Education
B.Com - Computer Science
Presidency College
Bengaluru, India03.2002
Skills
- Customer Relations
- Relationship Building
- P&L Management
- Team Leadership
- Leadership and team building
- Time Management
- Verbal and written communication
- Client Relations
- Customer Retention
Accomplishments
- Recipient of Star performer Year Award for 3 consecutive years at Route Mobile
- Recipient of Star performer year award for 2018 at Karix India
- Represented First Class Cricket for Karnataka seniors, juniors state team and Lead Bangalore University
- Awarded Most Valuable Player of the tournament in corporate cricket league, biggest corporate tournament in India
Certification
- Black Blot Product Management Professional in Product Planning
- Seven Habit of Highly effective people
- Agile Methodology
Reading, Listening Audio Books, Sports,
Reading and listening audio books is my passion for acquiring new learning often extend to my workplace. I attempt to learn books from different journals such as personal development to human phycology to sales strategy to product scaling and improvements. I believe in ongoing self improvement and gaining new talents are really important to me.
I have represented first class cricket, seniors and junior karnataka state cricket team and led Bengaluru university. I have won many awards and accolades for my contribution for the game.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Marathi
Advanced (C1)
Tamil
Intermediate (B1)
Telugu
Intermediate (B1)
Timeline
General Manager – Head of Partnerships
Route Mobile Limited
05.2020
Product Manager – India CPaaS product
Karix India Private Limited
11.2014 - 05.2020
Product Manager – VAS Services
Onmobile Global Limited
04.2007 - 10.2014
Executive Finance – Banking Services
ANZ Banking
04.2005 - 03.2007
B.Com - Computer Science
Presidency College
- Black Blot Product Management Professional in Product Planning
- Seven Habit of Highly effective people
- Agile Methodology
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