Girish R. Dodke
Manager Sales & Support
Nagpur
Summary
25 Years in IT Service Field
Experienced with team leadership, strategic planning, and operational management. Smoothly equip employees to independently handle daily functions and meet customer needs. Utilizes effective communication and organizational skills to drive project success. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Track record of fostering productive work environments and achieving set goals.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Manager Sales & Support
Militron Services
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager Customer Support
Militron Services
04.2024 - Current
- Visits for product information to customers.
- Submitting Tenders & followup for product orders.
- Installation & Testing at customer site for Fire / Security / Automation Systems
- Follow up of Payment from Customers for AMC & Sales Invoices
- Providing Hardware & Technical onsite support to clients under AMC
- Managing Team for smooth installation of products and collect testing reports
- Collecting Sales & AMC Payment within time from customers
- Militron Services engaged in sales and support for product of Fire Safety Services, CCTV & Surveillance security, Automations Systems, support in Computer Hardware & Network infrastructure.
Team Leader - Service Delivery
Diebold Nixdorf India Pvt Ltd
03.2015 - 03.2024
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
Team Leader
Diebold Nixdorf India Pvt. Ltd.
04.2015 - 03.2024
- Handling Entire Vidarbha , Marathwada, region 25 engineers Team, for technical supports.
- Provide Technical Supports to engineers for ATM/ Deposited Machines issues.
- Timely submissions of AMC/Spare sales Invoices for payment collection from customers.
- Managing Key reports like revenue register, AMC Invoices, AMC Payments & Spares quote register
- Responsible for customer calls logged as well as call closure within SLA.
- Responsible for Spares Stock maintenance as well transfer of the same from Branch to Centralized store.
- Responsible for AMC & Spares payment collection within due date.
- Responsible for generation of revenue from Spares Sales in territory.
- Timely Submission of Installation reports to project sales team for payment collection
- Coordination with the supply chain team for the delivery of machines & assign the engineers for the installation of the machines.
- Diebold Nixdorf Ind. Pvt ltd. is the India’s leading business in ATM & Banking product manufacturing division which caters to the needs of the Banking Sector Products Services & Solutions.
Assistant Manager Customer Support
Lipi Data Systems
03.2008 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Asset Manager Customer Support
Lipi Data Systems Ltd. Nagpur
03.2008 - 03.2015
- Handling rest of Maharashtra & Goa region for ATM products Customer support & spares sales
- Responsible for response time for the calls logged as well as call closure within SLA.
- Responsible for ATM / BNA / KIOSK Installations & service support in territory.
- Responsible for co-ordination with Key customers, OEM & Business Partners
- Responsible for timely renewal of AMC’s in the support Territory.
- Responsible for stock maintenance as well transfer of the same from Branch to Centralized Store.
- Responsible for AMC & Spares payment collection within due date.
- Responsible for generation of revenue from Spares Sales in territory.
- Installation of Lipi all range of product ( LMP , UPS , ATM , Cash Depositor Machine , Note counting Machine ,KIOS Passbook etc. )
- Support to sales team for consumables sales in my territory
- Self-had installed Lipi maximum Printers / ATM / BNA Machines & delivered support
- Increased the revenue of AMC as well as consumables in the territory.
- Lipi Data Systems ltd. is the leading business in Line Matrix Printers & Banking product manufacturing division, Pass Book Printers, Card Printers, Thermal Printers, Note counting machines, ATM Machines, Cash Deposit Machine, KIOSK Products Services & Solutions.
Customer Support Engineer
PCS Technology Ltd. Nagpur
08.2006 - 03.2008
- Installation & Maintaining RedHat Server of Dell 1800 & 2900
- Software support of Oracle 9i with D2K Clients installations to Western coal field Limited.
- Installation & Support to SBI Bank Master Novel platform.
- Migration of software to SBI Bank Core Banking Server in Windows 2000 & DNS configuration
- Installation & Support to Allahabad Bank RedHat Server of Dell 1800 & configuration
- Handle WCL account as Project in charge for ReaHat with Oracle support.
- Handling of LMP, HSDMP, PASSBOOK, PC & Servers , ATM , Deposited machine.
- As a customer Support Engineer my responsible for Installation & Maintaining the Hardware and Network Infrastructure of all Vidharbha Location under PCS AMC.
Sr. Customer & Technical Support Eng.
Digicom Computer - Chandrapur
10.2000 - 06.2006
- Assembling of PC & Maintenance of Servers
- Maintenance of Laser Printer, Dot Matrix Printer , UPS ,etc.
- Providing Hardware & Networking onsite support to clients under AMC
- Handling Hardware & Network installations
- Configuring DNS & Windows NT server.
- Supporting software development team in Hardware & Network Issues
- Installation of database server ,SQL server & ODBC configuration access controls
- Support for Development of user software in VB & FoxPro with database Ms Acces & SQL
- Digicom Computer engaged in sales and support for computer & peripherals. Development of Customized Software & support in network infrastructure.
Education
10th English medium -
Jubli High School
Chandrapur01.1991
Post Graduation: Master Program in Computer Management - Computer Management
Rajiv Gandhi Institute of Management and Technology
Nagpur, MS01.2017
Graduation: Bachelor of Commerce - Commerce
SP Collage center
Chandrapur01.2002
Diploma - D.E.M.P. - Electronics Production and Maintenance
Center for Electronics Design and Technology of India [CEDTI]
Aurangabad, MS01.1995
Skills
Hardware devices installations & repairing
Software installations & solutions
Network devices installations & configurations
Technical supports to Field engineers & customers
Team of 25-30 engineers handling for supports & Smooth operations
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Business development
Accomplishments
- Increased the revenue of AMC & Spares in the territory.
- Increased the revenue of Consumables Spares in the territory.
- Satisfactory customer support in region.
- As a service Assist.Manager for the entire ROM & GOA provided good support.
- Project of WCL ReadHat server installation & maintain.
- Project of Allahabad Bank ReadHat server installation & maintain.
- Received best support service engineer from PCS management.
Certification
Computer Maintenance Certificate (Indian Technical Education Society) Year April / May 2002 - Chandrapur, MS
Work Environment
- Dos, Novel Network, Windows 2000, XP, NT , Red Hat 4 , Oracle 9i,D2K etc.
- Dos, WindowsXP/NT/98/95,Linux,VB,FoxPro,SQL
PERSONAL PARTICULARS
- Name: Girish R. Dodke
- Date of birth: 28th July 1975
- Nationality: Indian
- Marital Status: Married
- Permanent Address: Rameshwari Road , Chandramani Nagar Road No. 1L Nagpur-440027
- Contact Number: 9545420289
- Notice Period: One Month
- Last salary Package: 4.8 Lacks PA
- Family Background: Wife: Mrs. Sanskritika G Dodke - House hold Children: 1. Piyush G Dodke – B-Tech 4th Year 2. Aryan G Dodke – 10th Appearing
- Date: Place: Nagpur
Timeline
Manager Sales & Support
Militron Services
04.2024 - Current
Manager Customer Support
Militron Services
04.2024 - Current
Team Leader
Diebold Nixdorf India Pvt. Ltd.
04.2015 - 03.2024
Team Leader - Service Delivery
Diebold Nixdorf India Pvt Ltd
03.2015 - 03.2024
Assistant Manager Customer Support
Lipi Data Systems
03.2008 - 03.2015
Asset Manager Customer Support
Lipi Data Systems Ltd. Nagpur
03.2008 - 03.2015
Customer Support Engineer
PCS Technology Ltd. Nagpur
08.2006 - 03.2008
Sr. Customer & Technical Support Eng.
Digicom Computer - Chandrapur
10.2000 - 06.2006
Post Graduation: Master Program in Computer Management - Computer Management
Rajiv Gandhi Institute of Management and Technology
Graduation: Bachelor of Commerce - Commerce
SP Collage center
Diploma - D.E.M.P. - Electronics Production and Maintenance
Center for Electronics Design and Technology of India [CEDTI]
10th English medium -
Jubli High School