Girish Sawarkar
IT Service Manager
Pune
Summary
Highly motivated IT Service Manager with 7+ years of experience in service delivery, incident management, and leading high-performing teams. Proven track record of aligning IT services with business objectives, maximizing efficiency, and exceeding customer expectations. Skilled in ITIL frameworks and possessing strong technical expertise in manufacturing systems.
Overview
13
13
years of professional experience
3
3
Certificates
Work History
It Service Manager
Wipro Technologies
12.2022 - 07.2024
- Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
- Led cross-functional teams in executing complex infrastructure projects, resulting in improved network performance and security.
- Fostered collaboration among diverse technical teams through effective communication channels that facilitated knowledge sharing and streamlined problemsolving.
- Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with industry standards such as ITIL framework.
Technical Lead
Wipro Technologies
07.2020 - 12.2022
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
IT Service Manager
Wipro Technologies
04.2018 - 07.2020
- Built strong relationships with vendors to negotiate cost-effective contracts for hardware, software, and services procurement.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Continuously evaluated emerging trends in IT service management, staying abreast of industry advancements to maintain a competitive edge in delivering superior services.
- Reduced downtime and increased user productivity by proactively identifying potential IT issues and addressing them promptly.
Developer L3 (Senior Software Engineer)
Wipro Technologies
07.2015 - 03.2020
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
Developer L2 (Software Engineer)
Accenture
04.2014 - 06.2015
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
Developer L1 (Software Engineer)
CMC Ltd
08.2011 - 05.2014
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Built databases and table structures for web applications.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Computer Engineering
Maharashtra Academy of Engineering
04.2001 -
Skills
ITIL Expertise
Incident Management
Application support
Problem-Solving
Project Leadership
Agile Methodology
Functional requirements understanding
Oracle PLSQL
Generative AI
Prompt Engineering
Certification
IDMC Foundation Certificate
Timeline
IDMC Foundation Certificate
09-2024
CDGC Foundation Certificate
09-2024
Generative AI fundamentals
08-2024
It Service Manager
Wipro Technologies
12.2022 - 07.2024
Technical Lead
Wipro Technologies
07.2020 - 12.2022
IT Service Manager
Wipro Technologies
04.2018 - 07.2020
Developer L3 (Senior Software Engineer)
Wipro Technologies
07.2015 - 03.2020
Developer L2 (Software Engineer)
Accenture
04.2014 - 06.2015
Developer L1 (Software Engineer)
CMC Ltd
08.2011 - 05.2014
Bachelor of Science - Computer Engineering
Maharashtra Academy of Engineering
04.2001 -