Dynamic technology leader with a proven track record at Firstsource, driving digital transformation and IT strategy. Expert in cloud infrastructure modernization and vendor management, achieving 40% cost optimization in IT projects. Renowned for enhancing customer delivery and fostering collaboration, consistently exceeding service expectations and delivering innovative solutions.
Managed IT infrastructure for expansive operations, ensuring robust performance throughout tenure.
Designed, implemented, and managed comprehensive IT infrastructure across multiple delivery centers.
Conducted budgeting and forecasting to align IT expenditures with organizational goals.
Spearheaded technology innovation initiatives that led to significant service improvements.