Girish Venkatesh
IT Transition Manager
Bengaluru
Summary
PMP- and ITIL-certified IT Program & Transition Leader with over 20 years of experience driving enterprise transformation, service delivery excellence, and large-scale transitions across APAC, EMEA, and the Americas. Expert in program governance, stakeholder engagement, and operational optimization, with a proven ability to manage global teams, deliver projects within budget, and enhance organizational performance. Recognized for fostering high-performing cultures and implementing scalable, value-driven IT solutions.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Delivery & Operations Lead
JoulesToWatts Business Solutions
09.2025 - Current
- Oversee client delivery operations, ensuring alignment with SLAs, quality, and profitability.
- Lead delivery managers and recruiters, standardizing processes and tools for consistent client experience.
- Collaborate with leadership to forecast capacity, drive efficiency, and implement productivity initiatives.
IT Transition Manager / Technical Solution Owner
Capgemini Technology Services India Ltd.
06.2014 - 09.2025
- Managed global IT transition programs spanning 900+ FTEs across Asia, Europe, and the Americas.
- Directed solution costing, due diligence, and bid management for infrastructure and application transitions.
- Oversaw stakeholder communication, governance reporting, and risk mitigation strategies.
- Partnered with cross-functional teams to align transition plans with evolving business needs.
- Supported cloud migration, ITSM modernization, and automation initiatives across enterprise clients.
Team Leader / Problem Manager / SME
Hewlett-Packard GlobalSoft Pvt. Ltd.
02.2006 - 04.2014
- Managed IT incident and problem management functions ensuring root-cause elimination and SLA adherence.
- Led teams in escalation control, RCA documentation, and preventive improvement cycles.
- Partnered with delivery managers and clients to optimize service quality and reduce recurrence trends.
Sales Coach / Senior Sales Representative
Dell International Services
02.2003 - 07.2005
- Led sales performance initiatives and coached teams on customer engagement and conversion excellence.
Education
B.Com -
Bangalore University
MBA - Data Science
Manipal Academy of Higher Education
Manipal03-2025
Skills
Experienced with O365, MS Project, JIRA, and Confluence
Project execution management
ServiceNow platform experience
Operational efficiency management
Process transformation
Client relationship management
Risk management and compliance
Change management
Problem & Incident reporting
Experienced with ERP software
Generative AI proficiency
Certification
PMP Certified – 2018
FUNCTIONAL / LEADERSHIP FOCUS
GIRISH VENKATESH
CORE COMPETENCIES
- Program & Transition Management
- IT Service Delivery
- Governance & Compliance
- Financial & Resource Planning
- Risk Management
- Process Optimization
- Global Operations Leadership
- Stakeholder & Vendor Engagement
- Continuous Improvement
- Change Enablement
- KPI & SLA Management
KEY LEADERSHIP ACHIEVEMENTS (SMART-Based)
- Directed 7+ global IT transitions (900+ FTEs) on schedule and within 15% budget savings, ensuring 100% SLA adherence.
- Implemented service governance frameworks that reduced client escalations by 30% and improved satisfaction ratings.
- Optimized delivery models to reduce annual operating costs by 15% through automation and lean resource planning.
- Enhanced business continuity readiness by cutting data recovery times by 50% within six months.
- Mentored multi-geography delivery teams to achieve a consistent 95% SLA compliance and stronger accountability.
Timeline
Delivery & Operations Lead
JoulesToWatts Business Solutions
09.2025 - Current
IT Transition Manager / Technical Solution Owner
Capgemini Technology Services India Ltd.
06.2014 - 09.2025
Team Leader / Problem Manager / SME
Hewlett-Packard GlobalSoft Pvt. Ltd.
02.2006 - 04.2014
Sales Coach / Senior Sales Representative
Dell International Services
02.2003 - 07.2005
B.Com -
Bangalore University
MBA - Data Science
Manipal Academy of Higher Education