Travelling
Girisha Choudary
Banking And Finance
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Cleint Services Recruitment Executive
Skyward Konnect Global Services LLP
Bangalore
11.2021 - 04.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Kotak Life Insurance
Mumbai
03.2015 - 09.2015
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Fraud Detection Analyst
Serco
Mumbai
11.2012 - 08.2013
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Investigated cases of credit card fraud, which involved per case.
- Collaborated with team members to achieve target results.
Risk Analyst
GE Money Services
Hyderabad
11.2006 - 04.2008
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Developed, deployed and enhanced procedures to reduce institution�s exposure to fraud.
- Reviewed risk limits across financial stripes for applicability and adequacy and gathered metrics related to risk appetite statements.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Phone Banking Officer
ICICI Bank
Hyderabad
12.2003 - 10.2006
- Used CRM system daily to maximize service opportunities and enhance communication.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Identified customer financial service needs to prepare proposals and sell services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Boosted financial service sales by using cross-selling techniques.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
Customer Service Representative
Goldstone Bpo
Hyderabad
10.2002 - 09.2003
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers to maintain high standards of customer service.
Education
Bachelor of Arts - Commerce
Little Flower Degree College
Hyderabad 06.1996 - 04.1999
Skills
Banking product sales
undefinedInterests
Singing
Reading
Timeline
Cleint Services Recruitment Executive
Skyward Konnect Global Services LLP
11.2021 - 04.2022
Assistant Manager
Kotak Life Insurance
03.2015 - 09.2015
Fraud Detection Analyst
Serco
11.2012 - 08.2013
Risk Analyst
GE Money Services
11.2006 - 04.2008
Phone Banking Officer
ICICI Bank
12.2003 - 10.2006
Customer Service Representative
Goldstone Bpo
10.2002 - 09.2003
Bachelor of Arts - Commerce
Little Flower Degree College
06.1996 - 04.1999
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