Travelling
Girisha Choudary
Banking And Finance
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Cleint Services Recruitment Executive
Skyward Konnect Global Services LLP
Bangalore
11.2021 - 04.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Kotak Life Insurance
Mumbai
03.2015 - 09.2015
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Fraud Detection Analyst
Serco
Mumbai
11.2012 - 08.2013
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Investigated cases of credit card fraud, which involved per case.
- Collaborated with team members to achieve target results.
Risk Analyst
GE Money Services
Hyderabad
11.2006 - 04.2008
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Developed, deployed and enhanced procedures to reduce institution�s exposure to fraud.
- Reviewed risk limits across financial stripes for applicability and adequacy and gathered metrics related to risk appetite statements.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Phone Banking Officer
ICICI Bank
Hyderabad
12.2003 - 10.2006
- Used CRM system daily to maximize service opportunities and enhance communication.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Identified customer financial service needs to prepare proposals and sell services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Boosted financial service sales by using cross-selling techniques.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
Customer Service Representative
Goldstone Bpo
Hyderabad
10.2002 - 09.2003
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers to maintain high standards of customer service.
Education
Bachelor of Arts - Commerce
Little Flower Degree College
Hyderabad 06.1996 - 04.1999
Skills
Banking product sales
Bank services
Business Development
Compliance, banking laws and regulations
Relationship building and management
Personnel recruitment
Employee recruitment
Interests
Singing
Reading
Timeline
Cleint Services Recruitment Executive
Skyward Konnect Global Services LLP
11.2021 - 04.2022
Assistant Manager
Kotak Life Insurance
03.2015 - 09.2015
Fraud Detection Analyst
Serco
11.2012 - 08.2013
Risk Analyst
GE Money Services
11.2006 - 04.2008
Phone Banking Officer
ICICI Bank
12.2003 - 10.2006
Customer Service Representative
Goldstone Bpo
10.2002 - 09.2003
Bachelor of Arts - Commerce
Little Flower Degree College
06.1996 - 04.1999