Girish Chander Dalakoti
Indore
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
3
3
years of professional experience
Work History
General Manager
Bank of Baroda
Bhopal
06.2020 - 03.2023
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets, monitored expenses and ensured cost-effectiveness of operations.
- Developed and implemented strategies to increase market share in the assigned zone.
- Organized monthly team meetings to review progress against set objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular sales meetings with regional teams to review performance, assign targets and discuss strategies for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Formulated and implemented annual sales plan and budgeted with promotional expenses.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Established strong relationships with key customers to understand their needs better.
- Led training sessions on sales techniques, customer service and product knowledge for new staff members.
- Performed regular branch visits to ensure compliance with company standards, policies and procedures.
- Monitored daily business reports from branches within the Zone to identify trends or irregularities that need attention.
- Coordinated promotional activities such as events, campaigns and offers to drive sales volume in the Zone.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assessed competitor activities in the zone and identified areas of opportunity for growth.
- Ensured proper implementation of corporate policies, guidelines and procedures throughout the Zone.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified potential expansion sites within the Zone based on market research data.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly and efficiently by liaising with relevant departments.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided timely feedback on performance issues or challenges faced by regional teams.
- Implemented measures aimed at enhancing operational efficiency across all branches in the zone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various banking programs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
Education
MBA - Banking And Financial Support Services
Sikkim Manipal University
Distance Education06-2013
Master of Science - Anthropology
Delhi University
06-1985
Skills
- P&L Management
- Service Quality Improvement
- Schedule Management
- Customer Retention
- Financial Administration
- Operations Oversight
- Business Development
- Budgeting and Cost Control Strategies
- Team Leadership
- Time Management
- Performance Evaluations
- Market Analysis
- Staff Motivation
- Leadership and Team Building
- Data Review
- Change Implementation
Timeline
General Manager
Bank of Baroda
06.2020 - 03.2023
MBA - Banking And Financial Support Services
Sikkim Manipal University
Master of Science - Anthropology
Delhi University
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