SAP
Girish Kumar Singh
Retail Store Manager
Ranchi,India
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Store Manager
Reliance Retail Ltd
East Champaran , Bihar
02.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
Assistant Store Manager
Nysaa Retail Pvt Ltd
Fatehpur , Uttar Pradesh
06.2018 - 02.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Matric -
Kendriya Vidyalaya
Vishakapatnam 04.2008 - 03.2009
Master Of Business Administration - Marketing & Finance
ICFAI University
Ranchi, Jharkhand 07.2016 - 01.2018
Bachelor Of Commerce -
Annamalai University
Ranchi, Jharkhand 07.2011 - 08.2015
Inter -
NIOS
Vishakapatnam 04.2009 - 04.2010
Skills
Team leadership and coaching
Relationship building and management
Customer Response
POS systems
Store displays
Hourly shift management
Team Building
Opening and closing procedures
Sales expertise
Operations
Staff training and development
Customer Relations
Goals and performance
Software
Microsoft Excel
Interests
Traveling and Adventure Sports
Date of birth
15th June 1992
Timeline
Store Manager
Reliance Retail Ltd
02.2020 - Current
Assistant Store Manager
Nysaa Retail Pvt Ltd
06.2018 - 02.2020
Master Of Business Administration - Marketing & Finance
ICFAI University
07.2016 - 01.2018
Bachelor Of Commerce -
Annamalai University
07.2011 - 08.2015
Inter -
NIOS
04.2009 - 04.2010
Matric -
Kendriya Vidyalaya
04.2008 - 03.2009