GISHNU CHANDRAN

Devops Center

• Implemented Salesforce DevOps Center to streamline and track deployments, improving release visibility, version control, and team collaboration. Implemented DevOps Center to streamline.

Activity Management

• Created a Salesforce-native app to capture and manage meetings and related tasks, enhancing cross-platform productivity and data consistency.
• Implemented a tailored solution to address Salesforce activity limitations, enabling the accurate capture and display of rich text data.
• Developed a structured meeting tracking system in Salesforce, enabling agenda capture, summary logging, and stage-wise progress monitoring.

Sales Cloud

• Designed and deployed comprehensive case management workflows in Salesforce Service Cloud to streamline issue tracking and resolution processes.
• Partnered with key stakeholders to understand business needs, and translate them into effective Salesforce solutions.
• Built custom, scalable Lightning Web Components to facilitate organized and categorized handling of attachments.
• Created tailored LWC components that improved efficiency in user administration, queue management, and case ownership assignment.
• Implemented custom task management features to categorize tasks and streamline organization for enhanced reporting accuracy.
• Developed multilingual PDF generation solutions using custom LWC and Visualforce pages, enhancing reporting capabilities for both customers and internal teams.

Service Cloud

• Developed a custom tool that supports Product Owners in onboarding agents to Salesforce in an effective way.
• Developed a custom RESTful service in Salesforce to receive and process account data from SAP, ensuring secure, real-time synchronization.
• Developed dynamic PDF, Excel, and Word reports using Visualforce and Aura components to deliver business-critical data in Salesforce.
• Engineered a criteria-based filtering system to automate product selection and quotation workflows, boosting speed and data reliability.
• Built a scalable inventory management system with Lightning Web Components (LWC) in Salesforce, streamlining inventory tracking, purchase order handling, and multilevel approvals.
• Designed and implemented custom record creation interfaces using LWC and Aura, with a focus on usability, performance, and alignment with client needs.

Web Scraping Project

• Contributed to a project to build a web application accessing engineering contacts by specialization and geography, utilizing machine learning to accurately extract and classify data from online sources.

Entity Detection Project

• Supported the creation of a tool for extracting named entities from Malayalam text by utilizing a bilingual corpus for improved accuracy.
• Applied NLP techniques with NLTK and SpaCy to extract actionable insights from text and create effective language processing applications.
• Leveraged Giza++ to effectively identify linguistic correlations between two languages, supporting bilingual data processing tasks.

• Coordinated the installation of marine communication and navigation equipment on vessels under the Central Board of Excise and Customs.
• Onboard experience in debugging circuit boards for communication and navigation equipment in the marine sector.
• Managed and coordinated security system installations for various firms, ensuring timely and efficient deployment.