Gisselle Hinkle
Pinnacle Dermatology
Lowell
1
Language
7
years of professional experience
Solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Work History
Front Desk Receptionist/Medical Assistant
2 Years 5 Months- Checked in and out patients, verified insurance information, input referrals and patient data, applied self-pay codes, scheduled appointments, processed payments including copays and balances, and managed high volume of incoming phone calls. I developed an interest in working as a medical assistant and was recommended by one of the MDs. Performed clinical duties as medical assistant, including preparing examination rooms, administering injections, communicating biopsy results and following up on doctor recommendations, sterilizing surgical instruments, assisting in surgeries, scribing, and triaging patients. Made sure to keep up-to-date with the company’s policies and maintained patient confidentiality. Volunteered to cover shifts at other locations for both job titles.
- Greeted patients warmly, providing exceptional customer service and support.
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Utilized electronic health record systems for accurate patient data entry and management.
Sales Advisor
4 Years- Processed transactions at checkout, including Geek Squad protection plans, Best Buy credit card payments, and customer purchases. Demonstrated reliability as an independent employee who worked efficiently and collaborated as a team player. Secured the Sales Advisor role in the computer department after demonstrating readiness for growth within the company. Adapted quickly to demands of sales advisor role in computer department, leveraging tech-savvy skills.
- Assisted customers in product selection, enhancing their shopping experience through personalized recommendations.
- Maintained knowledge of current promotions and product features to inform customer decisions accurately.
Education
Academic Honors Diploma
Skills
Computer Proficiency
Attention to Detail
Time Management
Organization
Effective Communication
Adaptability
Critical Thinking
Team Player
LANGUAGES
Fluent in Spanish
Timeline
Front Desk Receptionist/Medical Assistant
Pinnacle Dermatology
02.2022 - 07.2024Read More
Sales Advisor
Best Buy
10.2017 - 10.2021Read More
Gavit High School
Academic Honors Diploma
Read More