Gitanjali

• Expertise in running successful operations & implementing policies for all-round development of branch; initiated various measures of cross- selling & process improvement in retail branch banking
• Led overall Functioning of banking operations and implementing plans towards enhancing market penetration, business volumes and growth for a wide range of banking /3rd party product and service
• proven skills in ensuring statutory compliances, quality, data protection and risk control in accordance with the banking policies and RBI guidelines, resources full in facilitating regular audits and performance reviews and initiating corrective actions
• Customer-centric manager with competencies in developing healthy customer relationship and providing effective solutions to the customer needs, with an aim to improve customer contentment , repeat and referral bonus
• Talent in develop strong terms & managing terms functions like recruitment, training & performance monitoring recognized for excellent communication relationship management problem solving 7 analytical skills
• Leading branch administrations as well as daily operations like Cash, clearing transfer, ECS, RTGS, NEFT, Cash deposits
• Supervising account opening process and reducing branch NFTR & updating cash balance as per cash retention limit
• Ensuring customer service with a team of Tellers, Welcome desk officers & PB sales and branch BSO and ensuring resolution of customer complaints /issued with the prescribed TAT & Assessing Branch operations reports, various register and files; monitoring office accounts & tracking exceptional transaction
• Managing Overall functioning of retail banking processes like ATMs, Clearing Funds Transfer, CASA, and liabilities

Primary Responsibilities

• Acquiring credit card business from in-house and open market clients from various modes available This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
• Lead generation of customers and closure by tele-calling, e-mailing and direct mailing, and tapping walk-ins wherever possible & Checking eligibility, and explaining features and pricing, are required for getting the application picked physically or through digital mode
• Tracking business picked for timely submission and processing Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to the Processing unit daily. In the case of FTNR, timely intervention to cure the same is required. Ensuring activation of the Credit cards sold
• Ensuring the right card is sold to the right client, with a proper explanation of features & offers at the time of sale will ensure card activation as per product requirement within 3 months of card issuance
• Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X-sell sales.

Additional Responsibilities:

• X-sell other products of the bank Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness. Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility Ensure quality customer service is delivered : Handling client queries or card-related issues raised to branches and channels like corporate salary or during activities. This helps in increasing spending and reference generation

• Interact with the US health insurance companies (Insurance Customer Care/Nurses/UM Team)
• Quality of Notation, Ability to read clinical documentation and data enter for payer requirements.
• 80%+ Calling will be involved (may vary site to site), should be open to Voice based work
• Would secure relevant information of Health Insurance of the patient.
• Work on Websites/Applications to perform the activity as per the SOP
• Achieve daily, monthly, targets on individual and team level
• Identifying deficient areas and action plan for the same