Gitanjali

Gurgaon

Overview

years of professional experience

Certifications

Work History

Platform & Agile DevOps Engineer

Expedia Group

Gurgaon

10.2022 - Current

Engineered Atlassian, Rovo, and Glean workflows to automate enterprise administrative and support tasks.
Developed Python scripts via GitHub Actions for API-driven governance, license cleanup, and permission audits.
Provisioned AWS (Oracle Linux 8 EC2, ALB, RDS) environments using CloudFormation, and managed Chef cookbooks.
Executed AMI rotations, vulnerability patching on EC2 Linux environment, and encrypted CloudWatch-to-S3 logging pipelines.
Led application upgrades and production releases via structured change management and NOC coordination.
Executed Jira/Confluence Data Center to Cloud migration, ensuring plugin parity, and providing HyperCare.
Built Catchpoint (Playwright) and EMF monitoring to detect latency and maintain 99.9% availability.
Validated platform resilience by executing end-to-end RDS disaster recovery workflows; utilized CloudFormation to provision mirrored EC2 stacks, and verified cross-environment data consistency.
Authored technical documentation, demos, and KBAs to drive post-migration user adoption.

Senior Systems Engineer | Associate Consultant

Infosys Ltd

Chandigarh

08.2018 - 10.2022

Resolved partner and customer analytics data issues using SQL for validation and querying.
Served as an SME for large-scale data migrations from legacy SharePoint 2010/2013 to SharePoint Online.
Delivered strategic roadmaps, 30+ templates, and 70+ briefing calls across global migration workstreams.
Managed end-to-end incident lifecycles, KBAs, and Change Requests within ServiceNow.
Facilitated Jira-based sprint execution, backlog grooming, and retrospectives in Scrum environments.
Orchestrated DR exercises with I&O teams to mitigate outages for SAP Concur operations.

Education

B.E. (CSE) -

Chitkara School of Engineering And Technology

Himachal Pradesh, IN

05-2018

Skills

Agentic AI and automation: Atlassian Rovo, Glean, GitHub Actions, Atlassian Forge
Programming & Data Querying: Python, SQL, Data Manipulation, Data Validation, REST APIs
Cloud and infrastructure: AWS (EC2, RDS, S3), CloudFormation, Chef (Cookbooks), SSL/TLS
Observability & reliability: Catchpoint, AWS CloudWatch

Security and compliance: vulnerability patching and remediation, disaster recovery
Enterprise platforms: Jira (Cloud/DC), Confluence, Jira Service Management, SharePoint Online, and ServiceNow
Development methodology: Agile, Scrum, CI/CD, release management

Websites

linkedin.com/in/gitanjalibhainsora/

Certification

Atlassian Forge Fundamentals

Accomplishments

Travel Awards (2025) - Recognized for exceptional impact during Atlassian Cloud migration, and consistent high performance across platform operations.

Timeline