GITESH JOSHI
Ahmedabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for more than 1 year. Solution-focused professional highly-regarded among peers and supervisors in ground travel industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Ground Travel Coordinator & Quality Auditor
GROUNDOPS PVT LTD
10.2022 - Current
- Worked as Ground Travel Coordinator for The BLS Company (Client).
- Currently working as Ground Travel Quality Auditor.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Stayed current with industry trends and emerging technologies to ensure top-notch service offerings for clients.
- Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
- To make reservations on Call, Email & Chat on Global level.
- Make live transactions and Co-ordinate with Affiliate partners overseas for the confirmation.
- Update price by adding margin on the affiliate price.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provide the ride details and keep a check for the smooth process.
- Directly communicating with the huge company's booking agents such as Amazon, Warner Brothers, Takeda, etc.
- Keeping a check that all the events transport services are accurate and on time.
- Give out special event rates.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Attending team meetings on Weekly basis to give input how the Reservation agents can improve performances as required.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Assisted in the development of training materials for new hires, improving overall team competency levels.
Customer support executive
Talent Systems
07.2021 - 12.2021
- Live transactions for customer on Email and Chat
- Providing complete resolution other than technical support
- Update the internal data base with the problem faced by the customers and the resolution given for the same
- Troubleshoot, analyze and escalate the product bugs.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Offered free products or services to pacify irate or unsatisfied customers.
Customer support executive
Panamax Infotech LTD
01.2021 - 06.2021
- Live transactions for customer on call
- Providing complete resolution other than technical support
- Attending team meetings on monthly basis to improve performances as required
- Manage multiple process at the same time
- Provide Email support to the Vendor for the recharge process and to maintain their account.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
Customer support executive
Vodafone
01.2020 - 12.2020
- On-Boarding and In-Life transactions for Consumer Segment (Web chat)
- Technical support in Mobile network and Broadband
- Providing complete service solution and handled critical customer escalation for UK customer
- Attending team meetings on monthly basis to improve performances as required
- Manage different work types for complete process knowledge.
- Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for exceptional customer service delivery.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
B.Com -
Gujarat University
Ahmmedabad 07.2017 - 05.2020
M.Com -
Gujarat University
Ahmedabad 08.2020 - 05.2022
Skills
Reservations Management
undefinedTimeline
Ground Travel Coordinator & Quality Auditor
GROUNDOPS PVT LTD
10.2022 - Current
Customer support executive
Talent Systems
07.2021 - 12.2021
Customer support executive
Panamax Infotech LTD
01.2021 - 06.2021
M.Com -
Gujarat University
08.2020 - 05.2022
Customer support executive
Vodafone
01.2020 - 12.2020
B.Com -
Gujarat University
07.2017 - 05.2020
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