Gitesh Rustagi

- Leading the PAN India Warehouse Charter for Partnr with warehouse spanning in cities like Delhi, Mumbai, Pune, Chennai, Hyderabad etc.

- Oversaw Warehouse expansion from a scale a 12,000 sq.ft. to 35,000 sq.ft. in last 6 months.

- Leading a team of Warehouse Managers and Warehouse supervisor in driving the key metrics for speed, reliability and fulfillment.

- Building on Warehousing SOPs for scale while working along with cross functional teams.

- Leading Cross functional collaborations for improving product catalogs, fill rate & others across DS.

- Supporting Private Label expansion across regions through smooth replenishment across warehouses.

- Driving Process audit, compliance and inventory hygiene, with overall shrinkage

- Strategizing and implementation of product barcode for inventory flow in Outbound and Inbound flow.

• Managing the entire city Operations for NCR and Pune.
• Improved the key metrics for CSAT and Ontime percentage by over 20% in the last 6 months by removing blockers and improving overall Cx experience.
• Stabilized and Scaled City Operations from 40+ Projects to 90+ Projects in the last 6 months with constantly maintaining the key metrics.
• Capability development for team which helped to reduced L3 escalations by over 30%.
• Building a more process-oriented workflow for the organization while removing any bottlenecks.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed and Launched multiple Dark stores and 50+ Alphalite sites in NCR which helped to scale order volumes to 4x from BAU.
• Worked on launching the Deep reserve for MFCs while working with multiple cross functional teams like F&I, Projects, Design, Planning and external vendor etc for Flipkart minutes launch in NCR.
• Planned the inventory and warehouse layout for 50K sq. ft in an effective manner which helped the required cubic feet delivered for the Project.
• Delivered Peak OB volumes from MFC operations within 7 days of go live with zero error providing a 4x scale from BAU.
• Scaled and Stabilized 4 Micro FCs that are critical for speed in Delhi-NCR region for D0 Deliveries catering 70+ pin codes from those sites.
• Managed a team size of 34 FTEs and 20 FTC, ensuring their learning and productivity to be maximized.
• Driven project of Speed improvement at MFC by reducing the SLA by over 20%.

• Managed an entire 3pl site for Flipkart from end to end comprising of overall 1 Lakhs of Inbound and Outbound per day.
• Lead FC operations from Inbound to Outbound, Returns and MH process while working along with the 3pl partner and ensuring that required processes are adhered.
• Enhancing team learning and capabilities for preparation of next role while 2 promotions from the team in the next year.
• Penalty & Billing cycle calculation for releasing the payment to 3pl vendor based on the signed MSA (Master Service Agreement)
• Successfully ramped down and closed the site while meeting the closure timelines and effectively moving all the inventory out.

• Created and implemented strategies for improving operational efficiency and accuracy which helped in SLA improvement for the orders from Picking to Outbound.
• Performed root cause analysis in deficient areas to identify and resolve certain process issues which helped in improving the inventory accuracy by 20%.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Drove the Inventory Peak space planning for 3Lac cubic feet.

• To manage a Team of 100+ offrole staff and carry out Process as per SOP.
• Manpower Planning and Load Calculations as per Planned Capacity given by Central Team for each and every month.
• Ensuring skills and Personality Development in Team Members for purpose of preparing them for next role.
• Planning for Special Sale Events happening in between months and also planning use of Cross- Deployed manpower for that.
• IPP Tracking, KPI's monitoring and also preparing a database for same.

• Managed Outbound Operations.
• To manage a shift for the Department which comprise of 50+ Manpower.
• To inculcate within team the culture of process adherence and working on any challenges as and when required.
• To conduct process audits in coordination with QA team so that process adherence can be evaluated.

• Managed Team of about 30+ Members.
• Taking care for Inventory Picking Department.
• 5S and Kaizen implementation within function.
• To prepare various Dashboard for purpose of Quality and IPP monitoring.
• Achievement: Got promoted to Post of Senior Executive Operations in Tenure of just 15 Months.