Reading , Fitness
GITIKA CHAUHAN
Indirapuram
Summary
Professional with strong background in inspection and banking ready to ensure quality and compliance. Skilled in identifying issues, maintaining regulatory standards, and utilizing precision tools effectively. Known for fostering team collaboration and adapting to changing requirements. Reliable, results-driven, with keen eye for detail and commitment to excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sub Divisional Inspector
South Postal Division
03.2024 - 06.2025
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Routine visits and inspections of POs and Nodal Delivery Centers.
- Investigations into banking frauds.
- Ensuring citizen centric service delivery(Jan bhagidari) .
- Administrative matters of subordinate staff
- Timely Resolution of public complaints.
Inspector-Mail Operations
IndiaPost
07.2021 - 03.2024
- Data analysis of conveyance period of all kinds of domestic postal mail transmitted from /to Delhi using Excel
- Liaison with domestic empanelled airlines and Ground Handling Operators
- Routine visits and inspections of Post Offices.
- Daily monitoring of processing of mail in Sorting Centres and mail offices in delhi.
Inspector-Public Grievances
Department of Posts, Ministry of Communication, GOI
05.2018 - 06.2021
- Supervised Public Grievance section of FPO Delhi(handled International Mail of Northern india)
- Supervised Operational branches in FPO and International Booking Counter
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Upheld codes and regulations governing materials, processes, and procedures.
- Investigations and inquiries into irregularities in mail transmission/processing
- Liaison with Customs Department for timely processing of inbound and outbound articles.
- Member of POSH Committee and ensured fair trial in complaints received under it.
- Conducting scheduled internal audits to assess and analyze organizational effectiveness, system efficiency, process effectiveness, business performance, risk management and conformance to requirements.
- Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
Education
B.Tech - EE
KAMLA NEHRU INSTITUTE OF TECHNOLOGY
01.2010 - 01.2014
Skills
Leadership
Microsoft PowerPoint
Python-Numpy, Pandas, Pyspark,Matplotlib
Regression modelling
Tableau
Regulatory compliance
Problem-solving abilities
Deliver Results
Decision-making
Creativity
Critical Thinking
Ownership
Analytical Skills
Teamwork
Attention to Detail
Microsoft Excel
Certification
Management training from Jaipuria Institute of Management
Interests
Timeline
Sub Divisional Inspector
South Postal Division
03.2024 - 06.2025
Inspector-Mail Operations
IndiaPost
07.2021 - 03.2024
Inspector-Public Grievances
Department of Posts, Ministry of Communication, GOI
05.2018 - 06.2021
B.Tech - EE
KAMLA NEHRU INSTITUTE OF TECHNOLOGY
01.2010 - 01.2014