Gitika Chopra
Gurgaon
Summary
Experienced professional seeking a position to fully realize professional potential and leverage honed abilities. Dedicated to contributing to a progressive organization that values intellectual growth and technical expertise.
Overview
8
8
years of professional experience
Work History
Service Relationship Manager
Kotak Mahindra Bank
10.2023 - Current
- Company Overview: It refers to the specialized banking services and accounts offered by Indian banks to individuals who are Indian citizens but reside abroad. These services are tailored to the unique financial needs and circumstances of Non-Resident Indians (NRIs) and Persons of Indian Origin (PIOs). NRI banking allows these individuals to manage their finances, investments, and transactions in India while living abroad. NRI Banking services work as a financial bridge. Along with tailored solutions to manage their financial affairs effectively.
- It refers to the specialized banking services and accounts offered by Indian banks to individuals who are Indian citizens but reside abroad. These services are tailored to the unique financial needs and circumstances of Non-Resident Indians (NRIs) and Persons of Indian Origin (PIOs). NRI banking allows these individuals to manage their finances, investments, and transactions in India while living abroad. NRI Banking services work as a financial bridge. Along with tailored solutions to manage their financial affairs effectively.
Insignia Service Manager
RBL BANK
07.2022 - 09.2022
- HNI Customer Service and Operations:
- Responsible for timely processing of banking and investment transactions, opening of Savings and DEMAT-Trading accounts, product KYC, ensuring timely resolution of customer queries and improving customer service levels.
- Telephonic and email query resolution for domestic and NRI clients
- Maintaining proper escalation matrix for smooth delivery of service flow
- Revenue generation through cross sell of business banking and wealth products like Trade Forex, Insurance, Investments, Retail Assets etc.
- Work in close coordination with Client Experience Manager to deliver superior service to clients.
Senior Sales Manager
Aviva life insurance
10.2018 - 09.2021
- Area of expertise in building and promoting strong, long lasting customer relationships by partnering with them, understanding and fulfilling their needs and has always been on top in achieving targets.
- Designing and implementations of strategic business plans that expands company's customer base and ensure the strong presence.
- Having experience in recruiting team and involved in recruitment process
- Identifying emerging markets their shift being fully aware of new products in the market and competition level
- Successfully managed the team focusing on collaboration and delivering the deadlines on time
Administration and Admission Counsellor
Mother's Pride
07.2017 - 08.2018
- Assisting in Admission process and explaining the school policies, features of the School
- Pedagogy and enrollment process to the parents
Education
MBA - HUMAN RESOURCE
Amity University
01.2019
12th -
Salwan Public School
BBA - GENERAL
Jagannath international management School
01.2016
Skills
- Strong empathy
- Sales experience
- CRM software
- Service support
- Customer service
- Analytical problem solving
- Teamwork and collaboration
Father's Name
Mr. Deepak Chopra
Personal Information
Date of Birth: 08/12/95
Hobbies and Interests
- Exploring the World
- Engaging in Sport activities
- Reading Books
- Watching Thriller Movies
Activities
- Member of the New York soccer club.
- Enjoy sports, traveling, listening to music, and sharing meals with friends.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Service Relationship Manager
Kotak Mahindra Bank
10.2023 - Current
Insignia Service Manager
RBL BANK
07.2022 - 09.2022
Senior Sales Manager
Aviva life insurance
10.2018 - 09.2021
Administration and Admission Counsellor
Mother's Pride
07.2017 - 08.2018
12th -
Salwan Public School
BBA - GENERAL
Jagannath international management School
MBA - HUMAN RESOURCE
Amity University
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